Shannon Lance
Rutherfordton,NC
Summary
I am interested in finding a career with a reputable company that I can grow with. I enjoy working with my hands and learning new things. I have always been reliable, dependable, and can focus on the task at hand. I am highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Coordinator/ Water Spider
Eaton
10.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Assembler
Eaton
10.2020 - 10.2023
- I assemble doors, install parts, and fill out forms to go with the doors
- I have done some wiring on the doors as well
- I am efficient in AS400 and Shopbuddy.
- Worked different stations to provide optimal coverage and meet production goals.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Maintained a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
Sales Associate
Mountain Paint and Decorating
07.2020 - 09.2020
- Helped customers navigate store, complete sales, and process returns
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy customer needs
- Mixed paint using computer system based on customers requests.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
Assistant Manager
Shell
09.2017 - 07.2020
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty, and recapturing revenue opportunities
- Assisted with training and developing new team members
- Delegated tasks to several staff members and monitored completion to verify quality and completeness of work
- Maintained operational performance by skillfully handling opening and closing tasks
- Contributed to effective decision-making with detailed reports on daily operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Research Assistant
American Directions Group
09.2014 - 07.2015
- Collaborated with team members to meet daily demands and handle challenging projects
- Calling people to conduct political surveys to collect statistical data
- Maintained a high level of productivity with complete surveys.
Education
Diploma -
Mountain Lakes High School
Shasta Lake, CASkills
- Detail oriented
- Inventory organization
- Paperwork management
- Microsoft Word
- Task prioritization
- Customer relations
- Time management
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Decision-Making
Timeline
Coordinator/ Water Spider
Eaton
10.2023 - Current
Assembler
Eaton
10.2020 - 10.2023
Sales Associate
Mountain Paint and Decorating
07.2020 - 09.2020
Assistant Manager
Shell
09.2017 - 07.2020
Research Assistant
American Directions Group
09.2014 - 07.2015
Diploma -
Mountain Lakes High School
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