Shannon Landes
Aurora,CO
Summary
Dynamic retail professional with a proven track record at Lucky Brand Jeans, excelling in effective problem resolution and team leadership. Adapts leadership to varying situations and employees, viewed by others as a mentor; motivates and inspires commitment and action in others.
Skilled in inventory management, driving sales through optimized merchandise presentation and engaging customer experiences. Focused on driving sales and maintaining collaborative work environment.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Lucky Brand Jeans
01.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and monthly floor sets.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and selling strategies.
Merchandise Manager
Dollar Tree Stores
10.2016 - 01.2023
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Housekeeping Supervisor
Silver Ridge Lodge
02.2013 - 08.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
Thompson Valley High
Loveland, COAssociate of Arts - Journalism And Mass Communication
Aims Community College
Greeley, COSkills
- Effective problem resolution
- Team building and leadership
- Effective time management
- Customer service and engagement
- Establishes priorities to maximize productivity
Accomplishments
- Supervised team of 15 staff members in exceeding sales to receive monthly bonuses.
Timeline
Assistant Store Manager
Lucky Brand Jeans
01.2023 - Current
Merchandise Manager
Dollar Tree Stores
10.2016 - 01.2023
Housekeeping Supervisor
Silver Ridge Lodge
02.2013 - 08.2016
High School Diploma -
Thompson Valley High
Associate of Arts - Journalism And Mass Communication
Aims Community College
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