Shannon LaTerra
Oak Ridge
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication & problem solving skills. Eager to contribute to a new team and support organizational goals with a commitment to achieving and exceeding company goals and delivering exceptional customer service.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Special Assistant
American Towman Exposition
Warwick
01.2021 - Current
- Answered phone calls and emails on behalf of professionals.
- Identified needs of customers promptly and efficiently and responded to any requests.
- Identified areas for improvement, narrowing focus for decision-makers.
Home Care Provider
Marczyk Management
Hewitt
09.2010 - 12.2020
- Communicated effectively with families regarding client needs
- Ensured compliance with all laws governing home health care services.
- Participated in continuing education programs to stay abreast of new developments in the field.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Executive Office Manager
Kids Kazoom
Paramus
08.2007 - 08.2010
- Managed daily office operations to support a dynamic children's enrichment organization.
- Assisted in planning events and activities to engage children and families effectively.
- Maintained filing systems and digital records for easy information retrieval.
- Answered incoming telephone calls in a professional manner; screened callers; took messages; transferred calls or provided information as needed.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Manager
Filene’s Basement
Manhattan
08.1997 - 06.2005
- Analyzed customer feedback to identify areas for service improvement.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints. Resolved complex issues & implemented positive resolutions.
- Traveled to many states to assist in Grand Openings, trained customer service managers & implemented productive policies.
Education
Associate of Science - Psychology
New Jersey City University
Jersey City, NJ 09.1990 - 06.1994
Skills
- Positive & Professional Problem-solving
- Flexibility and adaptability
- Verbal and written communication/ Bilingual in Spanish
- Research and analysis of workflow optimization
- Customer service / Complaint resolution
- Expert in computer networking (tech savvy)
Websites
Timeline
Special Assistant
American Towman Exposition
01.2021 - Current
Home Care Provider
Marczyk Management
09.2010 - 12.2020
Executive Office Manager
Kids Kazoom
08.2007 - 08.2010
Customer Service Manager
Filene’s Basement
08.1997 - 06.2005
Associate of Science - Psychology
New Jersey City University
09.1990 - 06.1994