Shannon LaVoie
San Francisco,CA
Summary
Business Owner/ Manager, Highly enthusiastic customer service professional with 11 years client interface experience. Encouraging manager and analytical problem-solver with talents for planning, design, team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost loyalty and performance.
Overview
18
18
years of professional experience
Work History
Event Floral Design Business Owner
Rare Sparrow Floral Design
San Francisco, CA
06.2013 - Current
- Oversee business budget planning and administration, customer communications, all design and order planning, purchasing, invoicing, staff management and bi-weekly payroll for multi 6 figure business
- Cultivate and strengthen lasting client relationships using creative problem design and dynamic communication skills.
- Train and motivate employees to perform daily business functions. Observe each employee's individual strengths and provide mentoring program to improve areas of weakness.
- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Attend trade shows and special events to showcase products, network with other businesses and attract new customers.
- Implement innovative programs to increase employee loyalty and reduce turnover.
Executive Assistant
Uber, Inc.
San Francisco, CA
08.2015 - 02.2016
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Executive Assistant
Gracenote, A Nielsen
Emeryville, CA
01.2011 - 08.2015
- Managed 7 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
Executive Assistant
Avid
Daly City, CA
08.2006 - 12.2010
- Screened calls and emails and initiated actions to respond or direct messages for 3 Senior Executives.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Floral Design Courses - Floral Design Courses
San Francisco City College
San FranciscoMaster of Science - Policy
Tufts University
Grafton, MA United StatesBachelor of Science - Molecular Biology
UC Berkeley
Berkeley, CA United StatesSkills
- Business Operations
- Sharp problem solver
- Sales Proficiency
- Customer service expert
- Performance Analysis
- Energetic work attitude
- Courteous demeanor
Timeline
Executive Assistant
Uber, Inc.
08.2015 - 02.2016
Event Floral Design Business Owner
Rare Sparrow Floral Design
06.2013 - Current
Executive Assistant
Gracenote, A Nielsen
01.2011 - 08.2015
Executive Assistant
Avid
08.2006 - 12.2010
Floral Design Courses - Floral Design Courses
San Francisco City College
Master of Science - Policy
Tufts University
Bachelor of Science - Molecular Biology
UC Berkeley