Shannon LaVoie
San Francisco,CA
Summary
Business Owner/ Manager, Highly enthusiastic customer service professional with 11 years client interface experience. Encouraging manager and analytical problem-solver with talents for planning, design, team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost loyalty and performance.
Overview
18
18
years of professional experience
Work History
Event Floral Design Business Owner
Rare Sparrow Floral Design
06.2013 - Current
- Oversee business budget planning and administration, customer communications, all design and order planning, purchasing, invoicing, staff management and bi-weekly payroll for multi 6 figure business
- Cultivate and strengthen lasting client relationships using creative problem design and dynamic communication skills.
- Train and motivate employees to perform daily business functions. Observe each employee's individual strengths and provide mentoring program to improve areas of weakness.
- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Attend trade shows and special events to showcase products, network with other businesses and attract new customers.
- Implement innovative programs to increase employee loyalty and reduce turnover.
Executive Assistant
Uber, Inc.
08.2015 - 02.2016
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Executive Assistant
Gracenote, A Nielsen
01.2011 - 08.2015
- Managed 7 executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
Executive Assistant
Avid
08.2006 - 12.2010
- Screened calls and emails and initiated actions to respond or direct messages for 3 Senior Executives.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Floral Design Courses - Floral Design Courses
San Francisco City College
San FranciscoMaster of Science - Policy
Tufts University
Grafton, MA United StatesBachelor of Science - Molecular Biology
UC Berkeley
Berkeley, CA United StatesSkills
- Business Operations
- Sharp problem solver
- Sales Proficiency
- Customer service expert
- Performance Analysis
- Energetic work attitude
- Courteous demeanor
Timeline
Executive Assistant
Uber, Inc.
08.2015 - 02.2016
Event Floral Design Business Owner
Rare Sparrow Floral Design
06.2013 - Current
Executive Assistant
Gracenote, A Nielsen
01.2011 - 08.2015
Executive Assistant
Avid
08.2006 - 12.2010
Floral Design Courses - Floral Design Courses
San Francisco City College
Master of Science - Policy
Tufts University
Bachelor of Science - Molecular Biology
UC Berkeley
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