Shannon Leavy

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

years of professional experience

Adp- Automated Data Processing

02.2019 - Current

Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Explained complex, technology-related issues in basic, understandable terms to clients.
Suggested solutions to developing problems during project so that correct modifications could be made.
Cultivated relationships with sales team to support and supply corrective actions.
Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
Responded to customer inquiries and provided technical assistance over phone and in person.

Adp- Automated Data Processing

01.2003 - 02.2019

Managed customer accounts, responding to inquiries and resolving customer service issues
Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
Coordinated responses and resources to handle special client requests.
Collaborated with sales and marketing teams to create and execute promotional campaigns.
Engaged in friendly conversation with customer to better uncover individual needs.
Developed strong rapport with customers and created positive impression of business.

City Colleges of Chicago - Wilbur Wright College

Chicago, IL

Adp- Automated Data Processing

02.2019 - Current

Adp- Automated Data Processing

01.2003 - 02.2019

City Colleges of Chicago - Wilbur Wright College