Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Leavy

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
21
years of professional experience

Work History

Payroll Implementation Specialist

Adp- Automated Data Processing
02.2019 - Current
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Senior Sales Support Representative

Adp- Automated Data Processing
01.2003 - 02.2019
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Coordinated responses and resources to handle special client requests.
  • Collaborated with sales and marketing teams to create and execute promotional campaigns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.

Education

Associate of Arts - Business

City Colleges of Chicago - Wilbur Wright College
Chicago, IL

Skills

  • Training Implementation
  • Client Needs Assessment
  • Customer Support
  • Customer Implementation
  • Critical Thinking
  • Staff Mentoring
  • Project Management
  • Client Training Delivery
  • Complex Issue Resolution
  • Organizational Skills
  • Issue and Resolution Tracking
  • Tracking and Documentation
  • Customer Communication and Empathy

Timeline

Payroll Implementation Specialist

Adp- Automated Data Processing
02.2019 - Current

Senior Sales Support Representative

Adp- Automated Data Processing
01.2003 - 02.2019

Associate of Arts - Business

City Colleges of Chicago - Wilbur Wright College
Shannon Leavy