Shannon Leavy
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Payroll Implementation Specialist
Adp- Automated Data Processing
02.2019 - Current
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Explained complex, technology-related issues in basic, understandable terms to clients.
- Suggested solutions to developing problems during project so that correct modifications could be made.
- Cultivated relationships with sales team to support and supply corrective actions.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Senior Sales Support Representative
Adp- Automated Data Processing
01.2003 - 02.2019
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Arts - Business
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Training Implementation
- Client Needs Assessment
- Customer Support
- Customer Implementation
- Critical Thinking
- Staff Mentoring
- Project Management
- Client Training Delivery
- Complex Issue Resolution
- Organizational Skills
- Issue and Resolution Tracking
- Tracking and Documentation
- Customer Communication and Empathy
Timeline
Payroll Implementation Specialist
Adp- Automated Data Processing
02.2019 - Current
Senior Sales Support Representative
Adp- Automated Data Processing
01.2003 - 02.2019
Associate of Arts - Business
City Colleges of Chicago - Wilbur Wright College