STEPHANIE HERNANDEZ MARTINEZ
El Paso
Summary
Highly organized and detail-oriented individual with 2+ years of experience in implementation projects that demand strong analytical, technical and problem-solving skills. Seeking for an opportunity to grow as a professional and be of use with my skills and experience.
Overview
6
6
years of professional experience
Work History
Payroll Implementation Specialist
ADP
El Paso
02.2023 - Current
- Provided technical support and training to users on ADP Workforce Now functionalities.
- Customized software features to meet specific client requirements and preferences.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques for Spanish speaking clients.
- Assisted in resolving escalated customer issues related to software implementations.
- Mentored new hired employees on Payroll Implementation and Workforce Now configuration.
- Developed and documented implementation plans and progress in Workforce Now.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Provided technical assistance to internal teams during the development of system configurations.
- Assisted with data migration, data validation and payroll processing.
Document Review Team Leader/Supervisor
Trajector Medical
11.2019 - 02.2022
- Comprehensive review of medical evidence and created medical documentation for disability compensation claims.
- Research and evaluate current medical literature for medical opinions, rating increases and service-related disabilities.
- Manage staff work assignments, workloads, and work schedules.
- Collaborate with team leads to support the veterans process procedure.
- Oversee the productivity and efficiency of the team and daily goal performance.
- Create and review medical evidence guidelines to support the claims according to the Veteran Affairs Code of Federal Regulations (38 CFR)
- Assist in the hiring process and training of new personnel.
- Review the veteran's medical history and information for HIPAA compliance.
Case Manager Team Leader/Supervisor
Trajector Medical
02.2019 - 02.2022
- Develop, structure and delegate process change as indicated by management.
- Oversee the team members productivity according to metric and department goal compliance.
- Collaborate with team leads in goals and process development needs.
- Provide employee feedback through call monitoring, milestone follow ups and established procedure.
- Create and provide continuous education material and training to team members of the company process and VA changes as needed.
- Assist team members with veteran's cases providing VA information of claim process, appeals and different disability benefits.
- Oversee the productivity and efficiency of the team members on call control and assistance.
Education
MASTER'S DEGREE - SPECIAL EDUCATION
INTERAMERICAN UNIVERSITY OF PUERTO RICO
ARECIBO, PUERTO RICO06.2020
BACHELOR'S DEGREE - PSYCHOLOGY
INTERAMERICAN UNIVERSITY OF PUERTO RICO
AGUADILLA, PUERTO RICO05.2018
Skills
- Fully Bilingual English/ Spanish
- Excellent customer service skills
- Interpersonal and intercultural communication
- Detail Oriented
- Critical thinking skills
- Excellent time management skills
- Ability to prioritize work
- Strong organizational skills
- Ability to multi-task
- Ability to learn new skills quickly
- Proficient in Microsoft Office: MS Word, MS Excel, MS Power Point
- Software customization
- Data validation
- Mentoring new employees
- Implementation management
Timeline
Payroll Implementation Specialist
ADP
02.2023 - Current
Document Review Team Leader/Supervisor
Trajector Medical
11.2019 - 02.2022
Case Manager Team Leader/Supervisor
Trajector Medical
02.2019 - 02.2022
MASTER'S DEGREE - SPECIAL EDUCATION
INTERAMERICAN UNIVERSITY OF PUERTO RICO
BACHELOR'S DEGREE - PSYCHOLOGY
INTERAMERICAN UNIVERSITY OF PUERTO RICO