Shannon LeVine
Phoenix,AZ
Summary
Highly motivated individual with experience in law enforcement-related field. Proficient in computer based documentation, public relations, and emergency management. Extensive experience with supervisory and training roles. Known for being accurate, efficient, consistent, and dependable.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Fire Emergency Dispatcher
Phoenix Fire Department
08.2021 - Current
- Answered 911 calls and efficiently gathered critical details
while providing aid via the phone
- Managed radio traffic for fire units during routine and critical events while performing necessary tasks on the CAD system
- Maintained detailed knowledge of department policy and geography for 30+ separate cities/jurisdictions
- Coordinated with outside agencies to provide aid to units in the field
-Worked as a trainer and on recruiting events for the department
-Served in a supervisory role as an out of class lead dispatcher
Alarm Dispatcher
Safeguard
07.2017 - 02.2020
-Processed emergency signals for fire, burglar, and medical alarm systems nationwide.
-Took over the training program for the room and improved employee retention.
-Managed radio traffic and alarm calls for the patrol units in the field.
Education
Associate of Arts - Psychology
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZSkills
- Public relations
- Emergency management and response
- CPR and EMD certification
- CAD and Word-based systems
- Radio communication
- Training and employee management
- Critical thinking
- Accuracy and precision
Certification
- EMD - Emergency Medical Dispatch
- CPR
Timeline
Fire Emergency Dispatcher
Phoenix Fire Department
08.2021 - Current
Alarm Dispatcher
Safeguard
07.2017 - 02.2020
Associate of Arts - Psychology
Maricopa Community Colleges, Paradise Valley Community College