Shannon Lewis
Houston
Summary
Analytical Medical Billing and Coding professional with over seven years of experience in customer service and healthcare support. Completed Medical Billing and Coding program and NRCCS certification. Skilled in medical terminology, insurance verification, revenue cycle management, and coding (CPT, HCPCS, ICD-10-CM, ICD-9-CM). Seeking to leverage expertise in a Medical Billing and Coding role to enhance operational efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Customer Care Associate
NTT DATA
10.2019 - Current
- Train and mentor 30+ new hires on company policies and procedures.
- Coached team members to enhance service quality and performance outcomes.
- Handle escalated customer concerns with professionalism and empathy.
- Ensure compliance with HIPAA regulations and company standards.
- Recommended and implemented process improvements to streamline operations and enhance customer care.
- Update Standard Operating Procedures (SOPs) as a Subject Matter Expert (SME).
- Coordinate with offshore teams to improve operational efficiency.
- Pacific Life
Customer Service Representative
NTT DATA
10.2018 - 09.2019
- Guided customers through available healthcare coverage options to ensure informed decision-making.
- Handled inbound and outbound account-related calls to address member inquiries and resolve issues.
- Assisted members with health insurance enrollment.
- Coordinated healthcare enrollment processes at Health Connector to facilitate access to essential services.
- Maintained HIPAA compliance while handling confidential information.
- Assisted team members with policy interpretation and procedural questions.
Education
Medical Billing and Coding - NRCCS
College of Health Care Professions (CHCP)
Houston, TX07-2026
High School Diploma -
Guthrie Job Corps
Guthrie, OK07-2013
Skills
- HIPAA Compliance
- Insurance Verification
- Claims Processing
- Medical Terminology
- Revenue Cycle Process
- EHR management
- Customer Service
- Leadership
- Team training
- Problem Solving
- Issue Resolution
- Attention to Detail
- Communication
- Time Management
- Adaptability
- Works under pressure
- Microsoft Office Suite
- Strong Organizational Skills
- Active Listening
Certification
- NRCCS Medical Billing and Coding Certificate
- CPR Certification
- First Aid Certification
Medical Billing And Coding Skills
- CPT Coding
- HCPCS Coding
- ICD-10-CM Coding
- ICD-9-CM Coding
- Medical Terminology
- Insurance Verification
- Revenue Cycle Process
- HIPAA Compliance
- Claims Processing
- Electronic Health Records (EHR/EMR)
- Medical Documentation Review
- Attention to Detail
Timeline
Senior Customer Care Associate
NTT DATA
10.2019 - Current
Customer Service Representative
NTT DATA
10.2018 - 09.2019
Medical Billing and Coding - NRCCS
College of Health Care Professions (CHCP)
High School Diploma -
Guthrie Job Corps