Shannon Lockridge
Ogden,UT
Summary
Professional with strong foundation in community engagement and support. Skilled in fostering relationships, coordinating events, and providing exceptional service. Known for reliability, adaptability, and collaborative approach to achieving team goals. Proficient in communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work History
Community Associate
IWG
08.2024 - Current
- Conducted tours of 25th Street center, described features and promoted services.
- Represented organization in relations between staff and clients.
- Helped clients navigate Account, Billing, Payments, and any issues/concerns they had.
- Answer phones
- File mail and packages for clients.
- Make sure clients had the proper paperwork filled out for onboarding/offboarding.
- Talk with prospective clients about different products/services we offer in our centers.
Receptionist and Billing Associate
Hillfield Pediatric and Family Dentistry
08.2019 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected insurance payments and claims, processed transactions and updated relevant records.
- Improved billing accuracy by thoroughly reviewing claims and cross-referencing data with client accounts.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Worked with various insurance companies to fix claims, and make sure they receive proper documentation.
Receptionist
Avalon School of Cosmetology
10.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support by copying, faxing, and filing documents.
- Checked in students coming in for school.
- Checked student hours.
- Help teachers and Administration, as needed.
- Scheduled appointments.
- Helped students sell products to clients.
Receptionist
America's Best Contacts and Glasses
09.2017 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled appointments.
- Checked Vision Insurance.
- Maintained Client files.
Education
Associate of Science - General Studies
Salt Lake Community College
Taylorsville, UT05-2008
Skills
- Invoice processing
- Payment processing
- Data entry
- Clerical support
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability
Timeline
Community Associate
IWG
08.2024 - Current
Receptionist and Billing Associate
Hillfield Pediatric and Family Dentistry
08.2019 - 08.2024
Receptionist
Avalon School of Cosmetology
10.2018 - 07.2019
Receptionist
America's Best Contacts and Glasses
09.2017 - 10.2018
Associate of Science - General Studies
Salt Lake Community College
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