Shannon Lofdahl
Omaha,NE
Summary
I am an authentic and transformative leader for over 27 years with a solid record of developing and implementing strategies to maximize top line sales growth, organizational efficiency and profitability in the Travel & Tourism Insurance industry, taking the business from a market 'start up' to a top industry player (CAGR +15% annually over 20 years).
After successfully leading a travel business through significant COVID impacts, was able to secure our highest GWP in history in 2023 (+25% YOY). As well, enhancing the footprint of the business by building out full operations and insurance capability in Canada.
I am an inimitable leader and am accomplished in the art of inspiring, developing and motivating people. In 2024, receiving the prestigious Don Clifton Strengths-Based Culture Award.
Overview
20
20
years of professional experience
1
1
Certification
Work History
President and CEO
Travelex Insurance Services, Inc./ CoverMore Group North America
11.2020 - 07.2024
- Develop and implement strategic business plans for a North American portfolio.
- Ensure growth strategies deliver strong EBITDA results.
- Drive company vision with collaborative employee engagement techniques and strategic leadership for over 120 employees.
- Create and maintain relationships with key stakeholders, including customers, suppliers, government agencies, industry partners and underwriters.
- Direct research initiatives to identify new markets for growth opportunities.
- Facilitate board meetings and provided leadership guidance to executive management.
- Establish policies and procedures that promote an ethical work environment.
- Monitor budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Inspired and implemented technological solutions designed to innovate and improve operational effectiveness.
- Represented the organization at conferences, events, networking activities., as needed.
Executive Vice President
Travelex Insurance Services, Inc.
Omaha, NE
11.2016 - 11.2020
- Lead the business strategy, product development, IT and operational strategies for 3000+ distribution partners.
- Change management and strategic turnaround for company during significant organizational transformations, including acquisition.
- Oversaw the development of award winning, market leading products from concept through launch.
- Monitored competitive landscape to ensure competitive positioning in marketplace.
- Established key performance indicators to measure success of projects or initiatives.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
VP/SVP, Operations & Business Development
Travelex Insurance Services, Inc.
Omaha, NE
02.2004 - 11.2016
- Developed and implemented strategies for expanding the organization's market reach.
- Provided strategic guidance to executive team on operational decisions and initiatives.
- Directed annual budgeting process and oversaw financial performance of the operations.
- Established key performance indicators to track progress against organizational objectives.
- Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions.
- Led cross-functional teams in the implementation of innovative projects across multiple divisions.
- Created plans to improve customer service standards throughout the organization.
Education
Business Administration -
University of Nebraska At Omaha
Skills
- Business transformation
- Visionary leadership
- Sales strategy development
- Industry partnership development
- Operational excellence
- Emotional intelligence (EQ)
- Strengths based culture development
- Corporate governance
- Global market expansion
Affiliations
- US Travel Insurance Association - Member, Board of Directors (2008-2014)
Top 5 Clifton Strengths
Relator - Intellection - Maximizer - Harmony - Input
Recent Awards
- 2024 Don Clifton Strengths-Based Culture Award Winner
- 2024 Top Producing Partner (Virtuoso Travel Network)
- 2023 Best Overall Travel Insurance (US News and World Report)
- 2023 Best Insurance or Airline (Virtuoso Travel Network)
- 2022 Best Travel Insurance – Customer Service (Travvy)
- 2022 Online Travel Services (Silver Magellan Award)
- 2022 Best Travel Insurance Provider (US News)
Certification
- Producer - Property & Casualty (NE)
Timeline
President and CEO
Travelex Insurance Services, Inc./ CoverMore Group North America
11.2020 - 07.2024
Executive Vice President
Travelex Insurance Services, Inc.
11.2016 - 11.2020
VP/SVP, Operations & Business Development
Travelex Insurance Services, Inc.
02.2004 - 11.2016
Business Administration -
University of Nebraska At Omaha
Similar Profiles
Cole SahnerCole Sahner
Operations Team Lead at Travelex Insurance ServicesOperations Team Lead at Travelex Insurance Services
MOLLY R. GRIGERMOLLY R. GRIGER
Product Specialist at Travelex Insurance ServicesProduct Specialist at Travelex Insurance Services
Scot MatthewsScot Matthews
General Manager/Chef - AEP Headquarters at Eurest Food Services : Compass Group North AmericaGeneral Manager/Chef - AEP Headquarters at Eurest Food Services : Compass Group North America