Shannon Longwell

Managed Collateral team with various duties around the lending process including loan and insurance analysis, lien placement/removal, along with front line support. I worked directly with vendors and jurisdiction levels (State and County) to ensure processes were successful.

• Led initiative to centralize team to enhance operational efficiency and drive strategic initiatives with a focus on problem solving.
• Developed and implemented policies and procedures that improved compliance and risk management frameworks within banking operations.
• Mentored staff, fostering professional growth and ensuring alignment with organizational goals.
• Streamlined processes to reduce turnaround time for customer service inquiries, enhancing overall process improvement which led to staff reduction.
• Let team through internal system, vendor changes, and bank merger.

Directed multiple teams including Banker Support, Teller Support, Billpay, Legal Support, and ATM Relationship.

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• Managed multiple teams that supported front line staff with phone support, procedures, risk monitoring, and system support to enhance customer experience across retail branches.
• Managed daily activities to ensure compliance with regulatory standards and company policies.
• Assisted in various branch-related projects, including banking and teller platform, plus bill pay enhancements. Supported bank consolidation efforts and contributed to numerous system and process improvements.
• Mentored and developed team members to achieve top performance, resulting in their promotion to critical positions within the bank.

• Oversaw external ATM partner relationships, including contract negotiations and compliance management.
• Directed the identification and evaluation of optimal ATM locations to support customer convenience.
• Conducted market analysis and developed ATM strategy to align with industry trends and customer needs.

• Directed team efforts to ensure seamless support and maintenance of ATM and debit card systems.
• Led strategic initiatives for First National while providing comprehensive client support for ATM and debit card solutions.
• Directed daily operational activities to uphold regulatory standards and maintain robust internal controls.
• Engaged with internal stakeholders and external vendors, including Visa, to streamline project execution.

• Assessed partner-provided system requests and specifications, focusing on viability and cost implications.
• Engaged with cross-functional teams to drive system enhancements and optimize user experience in response to regulatory updates.
• Oversaw testing initiatives for enhancements on ATM platform and associated devices. Led troubleshooting activities to address technical challenges. Drove successful outcomes through effective problem resolution.
• Coordinated with external vendors to optimize functionality and reliability of ATM and debit card services.

• Managed vault transactions, ensuring accuracy and compliance with banking regulations.
• Oversaw cash handling for branch, retail, and other customers which included providing change orders for their operations.
• Coordinated inventory management of cash supplies to meet operational needs.