Shannon Lonsdorf
Cuyahoga Falls
Summary
Dedicated senior claims representative committed to enhancing customer satisfaction through efficient claims processing and thorough documentation. Skilled in client communication with proven ability to resolve client concerns promptly. Additionally I support team dynamics and while maintaining professionalism.
Overview
12
12
years of professional experience
Work History
Senior Claims Representative
Fleet Response
Hudson
05.2023 - Current
- Oversee day-to-day accident claims for assigned clients.
- Review and process new claims in a timely manner.
- Communicate with clients and body shops to gather necessary documentation and information.
- Resolve client concerns in a timely manner.
- Set up client specific procedures to enhance claims handling efficiency.
- Maintain accurate notes in all claims, providing clients with complete transparency.
- Managed and delegated team workload during absences.
- Provide support to other teams in need.
Bayhost/Event Ambassador
Topgolf
Cleveland
07.2020 - 03.2023
- Entertained guests with professional, friendly, and engaging service to ensure the best possible experience.
- Upsold alcohol products to enhance guest experience.
- Coordinated setup and breakdown of buffets and event spaces for large parties, ensuring smooth operations.
Server
56 Kitchen
Solon
01.2020 - 01.2021
- Greeted guests warmly, providing detailed information about beverage and food menu.
- Communicated food allergy concerns to kitchen staff to ensure guest safety and satisfaction.
Server
Alley Cat Oyster Bar
Cleveland
06.2019 - 09.2019
- Served patrons with food and beverage in a friendly and timely manner.
- Provided menu knowledge to advise guests on popular items.
- Ensured all tables were neat and tidy at all times.
Secretary/Sales
Compassion Animal Services
01.2014 - 01.2017
- Developed organizational skills by scheduling clients for a mobile pet groomer.
- Promoted and sold dog/cat food along with related pet items to our vast customer base.
Education
High School -
Normandy High School
Parma, OH01-2013
Skills
- Claims processing
- Case management
- Documentation accuracy
- Client communication
- Customer relationship management
- Team leadership
- Time management
- Problem solving
- Adaptability
Accomplishments
- 2025 LEaD Graduate
Timeline
Senior Claims Representative
Fleet Response
05.2023 - Current
Bayhost/Event Ambassador
Topgolf
07.2020 - 03.2023
Server
56 Kitchen
01.2020 - 01.2021
Server
Alley Cat Oyster Bar
06.2019 - 09.2019
Secretary/Sales
Compassion Animal Services
01.2014 - 01.2017
High School -
Normandy High School