Shannon Lopez
Middletown,DE
Summary
A paraeducator who works well with all children and teachers. Also, a talented and reliable office supervisor skilled at managing a large team of employees. A personable leader who successfully interacts with a diverse group of staff members. An enthusiastic team player who has a sound work ethic and strong team building skills.
Overview
25
25
years of professional experience
Work History
Paraeducator
Appoquinimink School District
03.2021 - Current
- Worked on the English side of Spanish Immersion
- Assisted students in small groups and one on one
- Helped with morning arrival and dismissal
- Covered the classroom for the teacher when needed
- Worked in a special education classroom.
Substitute Teacher
Appoquinimink School District
12.2019 - 03.2021
Medical Reception Supervisor
First State Orthopaedics
10.2010 - 10.2017
- Supervise reception staff of 54 employees
- Responsible for reception area amongst 9 locations
- Manage reception staff schedule for all locations
- Complete staff reviews
- Responsible for interviewing potential candidates and completing reference checks
- Hiring, training, and termination of employees
- Conduct staff meetings several times per year
- Monitor appointment queue to ensure phone calls are answered in a timely manner
- Travel to all satellite locations to support staff
- Communicate with the physicians to keep their protocols up to date
- Assist human resources with screening resumes for candidates for other departments
- Implemented reception protocols/policies to have the department uniformed and to run efficiently
- Established an official call center staffed with 10 employees to reduce errors amongst the staff working the front line and to improve customer service for the patients
- Resolve patient complaints.
Medical Receptionist
First State Orthopaedics
01.1999 - 10.2010
- Greet patients and check them in for their appointment
- Data entry of all demographic information and medical history
- Collect co pays
- Create encounters electronically for billing
- Answer a multi line telephone
- Schedule appointments for 24 physicians
- Travel to satellite locations
- Open and close the office
- Assist the medical reception supervisor with staff issues and supervise staff during her absence
- Prep charts for appointments.
Education
Criminal Justice
Wilmington University
New Castle, DEDelcastle Vocational Technical High School
Wilmington, DE01.1998
Skills
- Employee documentation
- Skilled in conflict resolution
- Staff training
- Protocol development
- Scheduling of employees
- Team building
- Effective leader
- Positive
- Personable
- Outstanding interpersonal skills
- Exceptional work ethic
- Understands basic Spanish
Permits
- Title 1 Paraeducator Permit
- Instructional Paraeducator permit
Timeline
Paraeducator
Appoquinimink School District
03.2021 - Current
Substitute Teacher
Appoquinimink School District
12.2019 - 03.2021
Medical Reception Supervisor
First State Orthopaedics
10.2010 - 10.2017
Medical Receptionist
First State Orthopaedics
01.1999 - 10.2010
Criminal Justice
Wilmington University
Delcastle Vocational Technical High School
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