Shannon Lovett
lake city,Florida
Summary
Strong learning capabilities with an energetic personality. Coordinated and able to multitask with over 10 years of experience in many aspects of customer service. Efficient and Reliable. Active Listening with spectacular coordination.
Overview
15
15
years of professional experience
Work History
HR Administrative Assistant
Dollar General Warehouse
10.2023 - Current
- Streamlined HR processes by implementing new software systems and automating manual tasks.
- Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
- Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Assisted in reducing employee turnover by conducting exit interviews and analyzing data to identify trends and areas for improvement.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Expedited hiring decisions by creating detailed candidate profiles for manager review after interviews were completed.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Tracked various statistics and kept detailed records to support human resources department.
Store Manager
Advanced Tire & Service
09.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Home Care Provider
Family Life Care
08.2020 - 09.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Service Adviser
Dodge County Court
08.2018 - 08.2019
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
CNA
Doctors' Memorial Hospital
03.2017 - 11.2018
- Assisted in assessing patients upon admission
- Charted and assisted with daily information on the patients such as vital signs, input/output, meals, mobility, changes in health, and activities of daily living
- Completed and submitted all agency requirements on taining and procedures
- Set up rooms for admission
- Certified in Basic Life Support
- Obtained and set up suction equipment
- Performed pre-operative and post operative care
- Assisted charge nurses with ward clerk duties such as data entry, discharges, admissions, physicians orders, filing in patient charts, and answering phone calls.
Senior CNA
Jenkins Veterans Home of Florida
10.2011 - 11.2015
- Assistance with all activities of daily living
- Escort to and from medical or dental appointments
- Certified in Assistance with Self Administered medication
- Maintained accurate records of patient care, condition, progress, and concerns
- Tested and recorded blood glucose levels
- New hire orientation and training
- Monitored and recorded vital signs.
Education
HSD - undefined
CNA
Taylor Technical Institute
Perry, FLSkills
- Staff Training
- Employee Motivation
- Team Leadership
- Customer Service
- Staff Management
- Time Management
- Order Management
- Security System Monitoring
- Outstanding Communication Skills
- Vendor Management
- Database Management
Timeline
HR Administrative Assistant
Dollar General Warehouse
10.2023 - Current
Store Manager
Advanced Tire & Service
09.2021 - Current
Home Care Provider
Family Life Care
08.2020 - 09.2021
Service Adviser
Dodge County Court
08.2018 - 08.2019
CNA
Doctors' Memorial Hospital
03.2017 - 11.2018
Senior CNA
Jenkins Veterans Home of Florida
10.2011 - 11.2015
HSD - undefined
CNA
Taylor Technical Institute