Shannon Lowry
Charlotte,NC
Summary
Highly skilled in customer-oriented service, supervisory roles, and proven sales performance, with a stable work history demonstrating reliability and adaptability. Brings extensive experience in fast-paced environments, delivering exceptional service and managing tasks efficiently. Ready to leverage these abilities to excel as an Independent Contractor/Food Runner and contribute to a team-focused environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Runner
Ed's Tavern
Charlotte, NC
04.2025 - Current
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Provided superior customer service by quickly and efficiently delivering food to guests.
Delivery Courier
Amazon Flex
Charlotte, NC, North Carolina
04.2021 - Current
- Provided courteous customer service while delivering goods in a professional manner.
- Organized packages in order of delivery sequence prior to departure from warehouse and distribution center.
Rideshare Driver
Lyft & Uber
Charlotte, NC
08.2016 - Current
- Independent ride share driver for over 9.5 years and still enjoying helping people out who have a need for a ride to and from their destination.
- Advised clients on best practices related to their products or services while providing exceptional customer service.
- Developed comprehensive plans to ensure successful project completion, utilizing problem solving and critical thinking abilities.
- Coordinated and managed multiple client projects simultaneously, demonstrating strong organizational skills.
- Implemented changes necessary to meet compliance requirements while ensuring company policies were followed accurately.
- Cultivated and maintained effective working relationships with clients.
Assistant Manager
Amazon Flex
Charlotte, NC, North Carolina
01.2018 - 03.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
Assistant Unit Director
BOJANGLES
Charlotte, NC
06.2009 - 09.2017
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Developed and maintained exceptional customer service standards.
- Ensured proper cleanliness was maintained in all areas of the restaurant.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Built sales forecasts and schedules to reflected desired productivity targets.
Education
HIGH SCHOOL DIPLOMA - undefined
North Rowan High School
Spencer, NCSkills
- Restaurant management and leadership
- Proven sales performance
- Customer-oriented service
- Stable work history
- Supervisory and training skills
Certification
Driver's License, 2026-08-16
Timeline
Food Runner
Ed's Tavern
04.2025 - Current
Delivery Courier
Amazon Flex
04.2021 - Current
Assistant Manager
Amazon Flex
01.2018 - 03.2021
Rideshare Driver
Lyft & Uber
08.2016 - Current
Assistant Unit Director
BOJANGLES
06.2009 - 09.2017
HIGH SCHOOL DIPLOMA - undefined
North Rowan High School