Open To Work
Shannon L. Small
Baileyville,Maine
Work Preference
Summary
Expert in case management and client advocacy, dedicated to empowering clients through personalized support and effective barrier navigation. Focused on cultivating strong relationships with clients and staff, enhancing community resource utilization and achieving measurable improvements in client outcomes.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Director / Case Management Coordinator
Indian Township Child & Family Services
Princeton, ME
11.2022 - 07.2026
- Coordinated program development for child and family services initiatives.
- Developed and implemented case management plans for clients according to individual needs.
- Facilitated case management services that supported clients in achieving stabilization goals and improved overall outcomes.
- Counseled individuals on barriers that may be impacting their ability to manage their own care plan effectively.
- Conducted assessments of clients' physical, mental, and emotional health.
- Developed comprehensive client-driven case plan with short and long-term goals.
- Managed community outreach efforts to promote available resources and support programs.
- Developed and maintained relationships with external agencies.
- Coordinated referrals to appropriate service providers within the community.
- Provided guidance to departmental staff in resolving client complaints.
- Facilitated team meetings to discuss progress and address challenges.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Advocated for families to coordinate care and navigate resources within the system.
- Delegated work to staff, setting priorities and goals.
- Contributed to grant writing efforts to secure funding for essential resources.
- Administered various program budgets to maintain fiscal accountability and support program operations. Approved requisitions and purchases for the department, staff and clients
- Prepared court documents such as reunification plans, guardianship and adoption orders.
Substance Abuse Counselor
Groups-Recover Together
Machias and Ellsworth, ME
04.2016 - 12.2019
- Developed personalized treatment plans based on client assessments and needs.
- Educated clients on coping techniques and relapse prevention strategies.
- Facilitated group therapy discussions that enhanced peer support and strengthened recovery strategies.
- Collaborated with healthcare providers to ensure comprehensive, coordinated care for clients' recovery.
- Advocated for clients' needs, connecting them with essential community resources and support services.
- Ensured that all clinical documentation met state regulations and standards of practice.
- Facilitated client connections with appropriate outside agencies to access additional support.
Children’s Section 28 Program Supervisor
Addison Point Agency
Addison, ME
01.2014 - 01.2017
- Supervised 12-15 behavioral health professionals providing support to children with disabilities, enhancing service delivery.
- Conducted assessments and developed treatment plans, delivering direct services to children and families to improve overall well-being.
- Collaborated with professionals to secure medical and mental health services, ensuring comprehensive support for clients.
- Participated in team meetings within area school systems to ensure that students were linked to appropriate programming and resources.
- Organized and scheduled onboarding and training for newly hired staff.
- Effectively deescalated complex crisis situations with clients, created safety plans and connections to emergency services.
Adult Case Manager
Health Affiliates
Auburn, ME
01.2014 - 01.2016
- Developed comprehensive care plans for diverse adult clients.
- Coordinated services with healthcare providers and community organizations.
- Advocated for client needs within multidisciplinary teams and services.
- Facilitated access to services through targeted referrals, enhancing client support and resource utilization.
- Maintained accurate documentation of client interactions and care plans.
- Provided crisis intervention and support during challenging situations.
- Informed clients about resources for self-management, improving their ability to navigate care options. Informed clients Informed clients about available resources and self-management strategies.
- Educated families on resources like housing assistance programs and job training opportunities, empowering them to make informed decisions.
Education
BS - Mental Health and Human Services/ Addiction Studies
University of Me Augusta
12-2013
Skills
- Case management and service coordination
- Program development and grant writing
- Crisis intervention and client advocacy
- Community outreach and networking
- Documentation and regulatory compliance
- Team leadership and problem solving
Certification
- Behavioral Health Professional Certificate RCS/HCT, University of Me Augusta, 08/01/12
- Behavioral Health Professional Certificate RCS/HCT, University of Me Augusta, 08/01/12
- Certified Alcohol and Drug Counselor, State of Maine, 01/01/11 - present
References
- Carrie Cropley, Director, Indian Township Child & Family Services 207-214- 0722
- Krista Vining-Means, Special Education Director 207
- Karyn Flood, Retired , Case Manager 207-815-7021
Timeline
Assistant Director / Case Management Coordinator
Indian Township Child & Family Services
11.2022 - 07.2026
Substance Abuse Counselor
Groups-Recover Together
04.2016 - 12.2019
Children’s Section 28 Program Supervisor
Addison Point Agency
01.2014 - 01.2017
Adult Case Manager
Health Affiliates
01.2014 - 01.2016
BS - Mental Health and Human Services/ Addiction Studies
University of Me Augusta