Amirah Chaplin
Georgetown,DE
Summary
Compassionate human services professional with over five years of experience providing case management, care coordination, client advocacy, and resource coordination for individuals and families facing complex social and economic challenges. Experienced conducting comprehensive assessments, developing individualized service plans, coordinating with multidisciplinary teams, facilitating successful transitions, and connecting clients with community resources that promote safety, stability, and independence. Strong background in documentation, family engagement, crisis intervention, and collaboration with healthcare providers, government agencies, and community organizations.
Overview
7
7
years of professional experience
Work History
Family Resource Coordinator (Case Management)
First State Community Action Agency
Georgetown, DE
09.2024 - Current
- Provide comprehensive case management and advocacy services to children, adults, and families experiencing housing instability, financial hardship, and other complex social challenges.
- Conduct comprehensive assessments to identify client strengths, barriers, and service needs while developing individualized service plans that promote long-term stability and independence.
- Coordinate services with healthcare providers, schools, behavioral health professionals, government agencies, and community organizations to ensure continuity of care and successful service delivery.
- Educate clients and family members on available community resources, public benefits, and supportive services while assisting them in navigating complex systems.
- Facilitate referrals for housing, healthcare, transportation, employment, behavioral health, and supportive community services to improve client outcomes.
- Maintain accurate electronic case records, progress notes, care documentation, and reports while ensuring compliance with agency standards, confidentiality requirements, and funding regulations.
Case Manager
OAR of Richmond
Richmond, VA
07.2022 - 08.2024
- Managed a diverse caseload while providing individualized case management and advocacy for justice-involved adults transitioning back into the community.
- Conducted comprehensive psychosocial and needs assessments to develop individualized service plans addressing housing, employment, healthcare, transportation, behavioral health, and financial stability.
- Coordinated services with community agencies, treatment providers, probation officers, and healthcare professionals to support successful transitions and continuity of care.
- Assisted clients with discharge and transition planning by coordinating referrals, arranging supportive services, and ensuring access to community resources.
- Provided crisis intervention, emotional support, and ongoing case monitoring while educating clients and family members on available services and community resources.
- Maintained thorough electronic documentation, case notes, service summaries, and progress reports in accordance with agency policies and contractual requirements.
INTAKE SPECIALIST
Virginia Department of Health
Richmond, VA
06.2019 - 07.2022
- Conducted intake interviews and comprehensive needs assessments for individuals seeking public health and supportive services.
- Coordinated referrals to healthcare providers, community agencies, and supportive programs based on identified client needs.
- Educated clients regarding available health programs, community resources, and follow-up services while assisting with care coordination.
- Collaborated with nurses, social workers, and multidisciplinary professionals to facilitate appropriate service delivery.
- Maintained confidential electronic client records, documentation, and required reports in compliance with HIPAA and agency standards.
- Delivered compassionate customer service while responding to inquiries from clients, healthcare providers, and community partners.
Education
Bachelor of Science - Health Sciences
Virginia Commonwealth University
Richmond, VA05-2019
Master of Social Work -
Delaware State University
Dover, DE05-2027
Skills
- Case Management
- Care Coordination
- Resident & Family Advocacy
- Service Planning
- Discharge Planning Support
- Psychosocial & Needs Assessments
- Community Resource Coordination
- Crisis Intervention
Timeline
Family Resource Coordinator (Case Management)
First State Community Action Agency
09.2024 - Current
Case Manager
OAR of Richmond
07.2022 - 08.2024
INTAKE SPECIALIST
Virginia Department of Health
06.2019 - 07.2022
Bachelor of Science - Health Sciences
Virginia Commonwealth University
Master of Social Work -
Delaware State University