Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shannon L. Sullivan

Ringgold,United States

Summary

Release Train Engineer at a Fortune 15 company, specializing in Value Based and Capitation platforms. Extensive background in Service Operations and IT enables effective communication and collaboration with stakeholders across Business and Technology. Over 10 years of leadership experience in site governance roles, including Communications and Community Engagement, demonstrating commitment to organizational and community development.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Release Train Engineer, Senior Advisor

Cigna Evernorth
07.2024 - 04.2025
  • Cultivated psychological safety within teams to enhance collaboration and performance.
  • Coached high-performing teams on Agile principles to improve efficiency and outcomes.
  • Ensured teams and ART maintained predictability in project deliverables.
  • Collaborated with stakeholders to drive value delivery in Provider Capitation area.
  • Responsible for over $5 million portfolio delivery budget.

Senior Scrum Master / Manager

Cigna Evernorth
08.2023 - 07.2024
  • Led two teams as Senior Scrum Master, enhancing performance in Pricing within Provider space using Pega technology.
  • Facilitated self-organizing teams to reflect on processes and pursue mastery.
  • Ensured predictability and maintained high-quality deliverables throughout project lifecycles.
  • Mentored Scrum Masters to develop agile practices and improve team dynamics.

Senior Scrum Master

Cigna Evernorth
06.2022 - 08.2023
  • Led two teams as Senior Scrum Master, enhancing performance in Pricing within Provider space using Pega technology.
  • Facilitated self-organizing teams to reflect on processes and pursue mastery.
  • Ensured predictability and maintained high-quality deliverables throughout project lifecycles.

Scrum Master

Cigna Evernorth
03.2020 - 06.2022
  • Led two teams as Scrum Master, enhancing performance in Pricing within Provider space using Pega technology.
  • Facilitated self-organizing teams to reflect on processes and pursue mastery.
  • Ensured predictability and maintained high-quality deliverables throughout project lifecycles.

Application Release Manager

Cigna
01.2014 - 03.2020
  • Facilitated large integrated releases across multiple claim engines and enterprise assets.
  • Developed and executed implementation plans for seamless operational transitions.
  • Acted as primary contact for stakeholders throughout project lifecycles.

Claim Manager

Cigna
02.2010 - 01.2014
  • Collaborated with unions and vendors within Cigna's Prepricing Network to enhance partnerships.
  • Drove multiple process improvement initiatives, including Kaizen events, to optimize efficiency.

Call Center Manager

Cigna
10.2007 - 02.2010
  • Managed over 30 direct reports, fostering team development and performance improvement.
  • Led a top-performing team, achieving high rankings in quality and efficiency metrics.

Call Manager / Network Administrator

America's Best Care Plus
03.2006 - 10.2007
  • Established and executed protocols that decreased un-billable accounts from over 500k to under 75k in less than 1 year.

Customer Service Trainer

Merastar Insurance Company
03.2001 - 03.2006
  • Held Property and Casualty License.
  • Trained new hires and was accountable for quality control.

Education

BBA - Management

State University of West Georgia
Carrollton, GA
08.2000

Associate of Science (A.S.) - Business Administration and Management, General

Dalton State College
Dalton, GA
05.1998

Skills

  • Agile metrics tracking
  • Agile coaching
  • Sprint planning
  • Meeting facilitation
  • Agile best practices
  • Scrum framework expertise
  • Kanban knowledge
  • Empathy and emotional intelligence
  • Presentation skills
  • Lean principles
  • Retrospective analysis
  • Public speaking

Certification

  • Certified SAFe 6 Release Train Engineer
  • Certified SAFe 6 Advanced Scrum Master
  • ICAgile - Agile Coaching
  • ICAgile Certified Professional - Agile Team Facilitation


Languages

American Sign Language (Limited Working)

Timeline

Release Train Engineer, Senior Advisor

Cigna Evernorth
07.2024 - 04.2025

Senior Scrum Master / Manager

Cigna Evernorth
08.2023 - 07.2024

Senior Scrum Master

Cigna Evernorth
06.2022 - 08.2023

Scrum Master

Cigna Evernorth
03.2020 - 06.2022

Application Release Manager

Cigna
01.2014 - 03.2020

Claim Manager

Cigna
02.2010 - 01.2014

Call Center Manager

Cigna
10.2007 - 02.2010

Call Manager / Network Administrator

America's Best Care Plus
03.2006 - 10.2007

Customer Service Trainer

Merastar Insurance Company
03.2001 - 03.2006

BBA - Management

State University of West Georgia

Associate of Science (A.S.) - Business Administration and Management, General

Dalton State College

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