Shannon Lutz
Old Bridge,NJ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Staten Island University Hospital where I significantly contributed to infection control and patient experience. Skilled in critical thinking and customer service, I excel in fast-paced environments, driving efficiency and positive outcomes. Demonstrated ability to improve service delivery and operational effectiveness across various roles.
Overview
9
9
years of professional experience
Work History
Environmental Services Worker
Staten Island University Hosptial
11.2022 - Current
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Boosted patient satisfaction scores by promptly addressing concerns related to room cleanliness or environmental comfort.
- Contributed to positive patient experiences by maintaining a comfortable and sanitary atmosphere in waiting areas and patient rooms.
- Optimized resource utilization by monitoring usage patterns of cleaning supplies leading to reduced waste generation.
- Supported infection control initiatives through diligent cleaning and decontamination of medical equipment and instruments.
Assistant Store Manager
Dollar General
12.2019 - 10.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Cashier
Whole Foods Market Inc
08.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Worker
Amazon
01.2015 - 08.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Associate of Science - Allied Health Pre-Professional
Middlesex County College
Edison, NJ05.2026
High School Diploma -
College of Staten Island High School
Staten Island, NY06.2012
Skills
- Customer Service
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Courteous & Empathetic
Timeline
Environmental Services Worker
Staten Island University Hosptial
11.2022 - Current
Assistant Store Manager
Dollar General
12.2019 - 10.2022
Cashier
Whole Foods Market Inc
08.2017 - 12.2019
Warehouse Worker
Amazon
01.2015 - 08.2017
Associate of Science - Allied Health Pre-Professional
Middlesex County College
High School Diploma -
College of Staten Island High School
Similar Profiles
Olabisi JebodaOlabisi Jeboda
Patient Care Technician at Staten Island University HosptialPatient Care Technician at Staten Island University Hosptial
Danielle ParisiDanielle Parisi
SR PCA- Emergency Rm Services at Staten Island University HosptialSR PCA- Emergency Rm Services at Staten Island University Hosptial
Ivette O'NeillIvette O'Neill
Registered Nurse at Staten Island University Hosptial Northwell HealthRegistered Nurse at Staten Island University Hosptial Northwell Health
Walter VernovskyWalter Vernovsky
Volunteer at Staten Island University HosptialVolunteer at Staten Island University Hosptial
Taruna SinghTaruna Singh
Licensed Practical Nurse at Arnold Walter Nursing HomeLicensed Practical Nurse at Arnold Walter Nursing Home