Shannon L. Vance
Nevada,TX
Summary
Shannon Vance is Authorized to work in the US for any employer
Efficient and productive Claims Specialist known for swiftly and accurately managing claims processes. Specialize in policy interpretation, negotiation, and settlement strategies which streamline operations and improve turnaround times. Possess strong analytical skills, fraud detection capabilities, and knowledge of insurance regulations. Excel in communication, problem-solving, and organizational skills to effectively handle multiple claims simultaneously while maintaining high satisfaction levels among all parties involved.
Overview
17
17
years of professional experience
Work History
Claims specialist - injury
State Farm Mutual Automobile Insurance Company
Richardson, TX
04.2019 - 08.2021
- Accident investigation
- Liability determination
- Settled third party injury claims
Front Office Manager
David G. Fossier Insurance & Associates
Farmersville, TX
10.2019 - 12.2019
- Completed applications in Catnap for new policy quotes and renewals
- Worked with wholesaler to get information needed for binding
- Prepared premium finance note applications with AFS/IBEX
- Collected down payments and distributed to wholesaler/insurance company
- Kept a calendar for policies coming up for renewal as well as month premiums to be paid
Operations Manager
Office Depot
Dallas, TX
10.2016 - 12.2019
- Has the role of manager duty which includes opening and closing store as 'key holder'
- Counting down registers and completing deposits
- In charge of freight and logistic activities within the store
- Partner with store manager to also maintain loss preventions compliance and merchandising standards
Sr. Furniture Specialist
Office Depot
Dallas, TX
04.2016 - 10.2016
- Over sales in furniture department as well as planograms
- Assisted as backup in copy and print department and cashier
Bankruptcy Analyst II
Hyundai Capital America
Dallas, TX
06.2015 - 09.2015
- Responsible for effective case management and resolution of complex Chapter 7, Chapter 13 and Chapter 11 for lease accounts nationwide
- Evaluated customers intentions with respect to Hyundai Capital America collateral
- Developed strategies to resolve bankruptcy issues while protecting HCA's interest and minimizing loss to the company
Bankruptcy Specialist II
NBS
Dallas, TX
04.2015 - 07.2015
- Handled a limited portfolio of loans in bankruptcy in accordance with client, company, investor, state, government agency, and Bankruptcy Code guidelines
- Reviewed and interpreted all documents (legal & otherwise) including loan documents, bankruptcy plans & schedules, dockets, pleadings, etc
Bankruptcy Paralegal
Reister Law Firm
Dallas, TX
02.2014 - 06.2014
- Handled the intake of new client information into the firm
- Prepared Bankruptcy petitions
- Filed petitions and motions with the court
Representative
Roquemore & Roquemore
10.2013 - 02.2014
- Performed investigations and skip tracing to recover valued collateral (mainly vehicles)
Bankruptcy Collection Specialist
Credit Union of Texas
Dallas, TX
06.2006 - 09.2013
- Tracked and administered individual bankruptcy accounts, identified delinquencies and coordinated with the member's attorney
- Effectively logged Chapter 7, Chapter 11 and Chapter 13 leases and commercial fleet leases in bankruptcy
- Updated credit bureau recording, administered late notices and tracked member accounts for bankruptcy status
- Reviewed Chapter 11/13 Bankruptcy documentation and processed Chapter 7 re-affirmation agreements
- Initiated weekly bankruptcy reports
Marketing Processor
Credit Union of Texas
Dallas, TX
06.2004 - 06.2006
- Provided membership/dealership payoffs
- Documented lease re-writes, obtained supporting documentation and evaluated credit report status
- Scanned funded/audit files into the company database
Education
GED -
Dallas01.2015
Skills
- Legal Research
- Case Management
- Planograms
- Administrative Experience
- Merchandising
- Freight Experience
- Negotiation
- Typing
- Office Management
- Microsoft Outlook
- Proofreading
- Supervising Experience
- QuickBooks
- Microsoft Powerpoint
- Complaint handling
- Call handling
- Complaint resolution
- Account updating
- Call logging
- Call center operations
- Professional phone voice
- Calm disposition
- Cash handling
- Account management
- Providing customer support
- Training experience
- Building rapport
- Payment processing
- Data gathering
- Inbound phone calls
- Performance improvement
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Office Manager
David G. Fossier Insurance & Associates
10.2019 - 12.2019
Claims specialist - injury
State Farm Mutual Automobile Insurance Company
04.2019 - 08.2021
Operations Manager
Office Depot
10.2016 - 12.2019
Sr. Furniture Specialist
Office Depot
04.2016 - 10.2016
Bankruptcy Analyst II
Hyundai Capital America
06.2015 - 09.2015
Bankruptcy Specialist II
NBS
04.2015 - 07.2015
Bankruptcy Paralegal
Reister Law Firm
02.2014 - 06.2014
Representative
Roquemore & Roquemore
10.2013 - 02.2014
Bankruptcy Collection Specialist
Credit Union of Texas
06.2006 - 09.2013
Marketing Processor
Credit Union of Texas
06.2004 - 06.2006