Elizabeth Edwards
Normal,IL
Summary
Strategic leader with expertise in optimizing service standards, mentoring teams, and executing claims analysis. Cultivates high-performing environments through effective communication and accountability. Negotiates solutions and drives operational strategies, ensuring regulatory compliance and managing risks across functions.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Claims Specialist - Injury
State Farm Insurance
Bloomington, IL
10.2021 - Current
- Strategic Negotiation: Facilitate and close high-value settlement negotiations between claimants, attorneys, and executives, striking an optimal balance between compliance and risk mitigation.
- Mentored junior staff by providing targeted guidance and technical support during complex, high-stakes bodily injury cases, enhancing onboarding experience and accuracy.
- Audited complex claims data against stringent company policies and evolving legal standards, ensuring accuracy and adherence to corporate compliance.
- Educated diverse clients as subject matter expert on complex policy rights and procedural workflows, fostering understanding through empathetic yet authoritative communication.
Claims Associate - Injury
State Farm Insurance
Bloomington, IL
03.2019 - 10.2021
- Managed a high-volume portfolio of insurance claims, sharpening analytical capabilities, diagnostic speed, and cross-functional administrative accuracy.
- Maintained detailed documentation in secure corporate databases to support risk management and legal verification processes.
- Trained new associates on workflow and claims processing systems to enhance team proficiency.
- Evaluated claim documentation for validity and recommended appropriate actions to optimize claims processing.
- Assisted in the training of new associates on workflow and claims processing systems.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
10.2025 - 02.2027
Associate of Arts - Marketing
Southern New Hampshire University
Skills
- Leadership & Management: Team Mentoring, Performance Metrics, Training & Development, Conflict Resolution
- Operations & Compliance: Strategic Goal Alignment, Regulatory Compliance, Risk Assessment, Process Optimization
- Analysis & Negotiation: Financial Analysis, Claims & Bodily Injury Evaluation, Contract Negotiation, Resource Allocation
- Strategic negotiation tactics
- Claims management
Timeline
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
10.2025 - 02.2027
Claims Specialist - Injury
State Farm Insurance
10.2021 - Current
Claims Associate - Injury
State Farm Insurance
03.2019 - 10.2021
Associate of Arts - Marketing
Southern New Hampshire University