Shannon MacMaster
Pensacola,FL
Summary
Results-oriented Business Professional who engages with customers to establish rapport and understand needs. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals
Overview
16
16
years of professional experience
Work History
Certified Occupational Therapy Assistant
Health and Rehab Centers
04.2016 - 10.2024
- Collaborated with supervising Occupational Therapists to evaluate treatment effectiveness, making necessary adjustments for optimal results.
- Improved patient outcomes by implementing individualized treatment plans and collaborating with interdisciplinary teams.
- Built rapport with patients and families, fostering trust and open communication for optimal therapy outcomes.
- Maintained accurate records of patient progress, facilitating data-driven decision-making for treatment plan adjustments.
Admissions Representative
Florida Career College
05.2013 - 12.2013
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Assisted in meeting enrollment goals by consistently achieving personal recruitment targets set forth by management.
Senior Admissions Advisor
Kaplan University
01.2009 - 04.2013
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Managed a caseload of prospective students, guiding them through the entire admissions lifecycle from initial inquiry to enrollment.
- Increased student enrollment by developing and implementing targeted recruitment strategies.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Mentored junior admissions advisors, supporting their growth
Education
BBA - Marketing
Western Michigan University
Kalamazoo, MIMBA -
Kaplan University
Ft. Lauderdale, FLSkills
- Leadership Qualities
- Excellent interpersonal skills
- Ethics and integrity
- Sales background
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
Timeline
Certified Occupational Therapy Assistant
Health and Rehab Centers
04.2016 - 10.2024
Admissions Representative
Florida Career College
05.2013 - 12.2013
Senior Admissions Advisor
Kaplan University
01.2009 - 04.2013
BBA - Marketing
Western Michigan University
MBA -
Kaplan University
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