Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Shannon Maconaghy

Doylestown,PA

Summary

Learned and established many skills throughout 10 years of working in the restaurant industry. Background including sales, management, and customer service in fast paced settings. Being very driven in a leadership role for many years and have very strong problem-solving, multi-tasking, and organizational skills as well. Always ready and dedicated to providing the highest level of customer service to customers and creating a clean, happy, and friendly work environment for the staff. Always ready to help the team achieve goals with a positive attitude, and willingness to take on extra responsibilities. Hardworking, dependable, organized, and passionate; with strong skill sets in customer service, eager to use those skills in a new work environment to expand knowledge and limits. Overall a successful candidate who is eager to learn and work hard to succeed with plenty of experience in an industry where everything is customer satisfaction and upselling.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager & Bartender

Chambers 19 & The Other Side Doylestown Restaurant And Bar
01.2021 - Current
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities. Planned marketing for special events, promotions, and community outreach. Ran social media platforms and did monthly themed parties to boost revenue and presence.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Building a loyal customer base making friendly conversation and getting to know the current and potential future regular costumers that come in.
  • Attentive, efficient, and speedy service on the bar to make sure no one waits too long for a drink while still giving high quality drinks and service.

Server

Doylestown Country Club
08.2020 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Full Fine Dining experience, ensuring all of our members and guests have the best food, drinks, and service at all times.

Bartender

Finney's Pub
08.2018 - 07.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Restaurant Manager

Mesquito Grille
05.2016 - 01.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Implemented cost-saving measures through scheduling, inventory, and in house daily cleaning routines for different positions.
  • Promoted a positive work environment
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.

Hostess & Server

Melting Pot
10.2014 - 08.2015
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • First introduction to special occasion fine dining, and made extra effort to assure the costumers had a good experience while being attentive to every table.

Education

No Degree - Communication Studies

Kutztown University of Pennsylvania
Kutztown, PA

High School Diploma -

Central Bucks East
Buckingham, PA
06.2015

Skills

  • Customer Engagement
  • Schedule Coordination
  • Event Planning
  • Staff Scheduling
  • Organization and Prioritization
  • Passion for Customer Satisfaction
  • Customer Loyalty
  • Team Management
  • Adaptable
  • Problem Solving
  • Staff Management
  • Complaint Resolution

Certification

RAMP Certification

Languages

Spanish
Limited Working

Additional Information

I am very good at multi-tasking and very passionate about any responsibilities I take on. I love to learn new things and improve my skill sets constantly. Making a move from the restaurant industry after so long is a big decision for me, but I think the right one. I feel as though I have reached a stand still in terms of growth in the industry and It is time to expand my horizons and use my skill sets in a different environment to continue to grow. I am excited to move my career down a different path and work on being the best I can be in a new environment.

Timeline

Restaurant Manager & Bartender

Chambers 19 & The Other Side Doylestown Restaurant And Bar
01.2021 - Current

Server

Doylestown Country Club
08.2020 - 01.2022

Bartender

Finney's Pub
08.2018 - 07.2021

Restaurant Manager

Mesquito Grille
05.2016 - 01.2019

Hostess & Server

Melting Pot
10.2014 - 08.2015

No Degree - Communication Studies

Kutztown University of Pennsylvania

High School Diploma -

Central Bucks East

RAMP Certification

Shannon Maconaghy