SHANNON MAHO

• Reviewed case files for each participant, ensure files, and records are complete and required forms are updated per application guidelines
• Provided one-on-one training and mentoring for new hires, creating seamless transition for staff
• Coordinated schedules for 65+ households per year in need of health and safety home improvements on the Navajo and Hopi Reservation
• Assumed Program Management responsibilities for one year during absence of management
• Built community relationships with Navajo and Hopi organizations to promote assistance in health and safety home improvements
• Attended local events for purpose of outreach to promote organizational program and recruit more applicants
• Performed housing assessments and home inspections
• Monitored programs to ensure achievement of desired outcomes for donations and grants that allow organization to aid
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
• Designed program implementation and maintenance plan.

• Consistently met and exceeded customer expectations through identifying needs and developing solutions, this included use of 20/20 CAD Design Program for kitchen layouts
• Created and managed project timelines to guarantee projects finished on time and on budget
• Collaborate with architects, contractors, and interior designers on residential and commercial projects
• Oversee project management from conception to completion, including product sales, drafting and post-sale installation
• Provided expert knowledge and guidance of all products and their features and benefits offered
• Created comprehensive product lists based on finalized designs and budgets.

• Office work related to water conservation events, public outreach, and customer service
• Major events included Water Awareness Month, required tabling at events to encourage public to sign up online
• Provided water check-up for customers concerned with high water bill and/or interest in water saving techniques
• Each check-up is then logged for further review and resolution
• Summer months required water enforcement within city limits to monitor water scheduling
• Notices and materials were handed out educating customers of water schedule.
• Managed on-site evaluations, internal audits and customer surveys.
• Used coordination and planning skills to achieve results according to schedule.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Produce 20/20 designs for clientele in residential and commercial construction, primarily remodels in greater Phoenix area
• Priced/estimated entire projects, working with installers to insure high-quality completion
• Provided training to staff on product knowledge, sales process, and customer service standards.
• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

• Worked independently and maintained files, official documents and all electronic and hard copy mail
• Answered calls, transferred calls, distributed messages, responded to customer concerns, and scheduled appointments
• Special projects: Fitness Benefit Program, Warehouse clean-up/organization, filing, event scheduling
• Planned logistics for off-site meetings by contracting for meeting space and ordering catering.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Managed office by ordering office supplies and maintaining office equipment.
• Transcribed minutes of meetings and executed meetings and events for company to support business development.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Managed office by ordering office supplies and maintaining office equipment

• Aided with sustainable project consultations, plan review, scheduled field inspections, data management, and sustainable materials and methods research
• Assisted with community outreach and support with sustainable education and awareness through Sustainable Series workshops at Willow Bend, coordinated and helped facilitate annual Sustainable Home Tour/Awards ceremony events, and composed monthly newsletters and website updates
• Additional educational opportunities and trainings concerning water conservation issues, affordable housing, sustainable building practices, building codes/inspections and stewardship
• Construction committee member for Northern Arizona Habitat for Humanity.
• Delivered clerical support by handling range of routine and special requirements.
• Completed research, compiled data, updated spreadsheets and produced timely reports.
• Interacted with customers by phone, email or in-person to provide information.
• Worked on projects using knowledge gained in classes to put together recommendations for issues.

pursued). Energy and solar principles used in alternative energy application.

Architectural Drafting studies, Engineering, art

. Environmental awareness and concepts, energy efficiency and sustainable green building/living/design. 3, GPA: .73, Graduated with honors

• Awarded Outstanding Student for Construction Technology
• Member of Phi Theta Kappa

Architectural aspects, conceptual design, project development, business.

• Elected to be President for The NAU Hopi Senom Club in 2002
• Received Navajo Scholarship