Shannon Malone
Ypsilanti,United States
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Copy and Print Manager
Office Depot
Ann Arbor, MI
08.2009 - Current
- Worked with customers to present mock-ups and collect information for personal and business related projects.
- Used skill in Microsoft Office to create images and layouts.
- Designed artistic signage for special corporate events.
- Reviewed completed projects for quality assurance before delivery, guaranteeing consistent results that exceeded client expectations.
- Tracked departmental metrics to identify areas for improvement and implemented targeted strategies for enhancement.
- Achieved higher levels of customer satisfaction by resolving complaints professionally and promptly.
- Assisted customers in selecting appropriate materials and formats for their print orders, ensuring satisfaction with the final product.
- Managed a team of dedicated print associates, ensuring optimal performance and exceptional customer service.
- Maintained a clean and organized workspace, contributing to a positive work environment for staff members.
- Entered customer orders in POS register system and created invoices to collect accurate payment.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
Personal Care Giver
Sumling Care Co.
Farmington Hills, MI
09.2013 - 05.2018
- Assisted disabled individuals to foster independence while still closely monitoring safety.
- Administered medications.
- Facilitated games and other activities to engage clients.
- Tended to patients with chronic illnesses.
- Cleaned and organized patients' living quarters.
- Comforted patients and provided them with reassurance and encouragement.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted patients with bathing, grooming and feeding.
- Turned and repositioned patients for comfort and medical safety.
Education
Business Management
ICDC College
Los Angeles, CAHigh School Diploma - General Studies
Mumford High School
Detroit, MISkills
- Customer relationships
- Customer service
- Payment collecting
- Coordinating paperwork
- Time management
- Creative design
- Microsoft Office
- Goal oriented
- Attention to detail
- Decision-making
Timeline
Personal Care Giver
Sumling Care Co.
09.2013 - 05.2018
Copy and Print Manager
Office Depot
08.2009 - Current
Business Management
ICDC College
High School Diploma - General Studies
Mumford High School