Shannon Marceau
Little Falls,MN
Summary
Dynamic professional with extensive experience at IWCO Direct, excelling in data entry and customer service. Proven track record in enhancing operational efficiency and fostering collaboration. Skilled in multitasking and decision-making, successfully implementing process improvements that elevated product quality and customer satisfaction. Committed to achieving organizational goals through effective communication and strategic planning.
Overview
29
29
years of professional experience
Work History
Mail Acceptance Coordinator
IWCO Direct
06.2008 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Quality Control Coordinator
IWCO Direct
03.2004 - Current
- Implemented process improvements that led to reduced lead times and improved overall production efficiency.
- Ensured timely resolution of customer complaints by conducting thorough investigations and implementing corrective actions as necessary.
- Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards.
- Enhanced product quality by implementing rigorous inspection procedures and coordinating with production teams.
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates.
Machine Operator, Trainer and Team Lead
IWCO Direct
05.1996 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement
- Worked different stations to provide optimal coverage and meet production goals.
Education
Professional And Executive Office Administration
Trend Business College
Salem OregonSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Discretion and confidentiality
- Ability to work without supervision
Timeline
Mail Acceptance Coordinator
IWCO Direct
06.2008 - Current
Quality Control Coordinator
IWCO Direct
03.2004 - Current
Machine Operator, Trainer and Team Lead
IWCO Direct
05.1996 - Current
Professional And Executive Office Administration
Trend Business College
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