Shannon Pennington
Inverness,FL
Summary
High-achieving professional with 20 years of experience in fast-paced environments, with a proven track record of excelling in efficiency and decreasing operating costs. Successful in developing and leading teams to boost productivity. Offering solid expertise in the Licensing department and looking to excel in a supervisor role.
Overview
11
11
years of professional experience
Work History
Sr. Licensing Coordinator/ Appointment Coordinator
Progressive Insurance
12.2021 - Current
- Assisted with challenging questions from Licensing Coordinators when help is requested.
- Solves complex problems by identifying issues, analyzing data, and coming to an effective solution to ensure tasks are processed correctly.
- Established positive relationships with internal and external representatives and agents.
- Mentored/Coached new hire Licensing Coordinator
Financial Care Representative/Coach/Customer Service Representative
T-Mobile
05.2014 - 11.2021
- Coached new hires on processes and procedures.
- Efficiently and effectively handled all customer inquiries.
- Accurately collect past due accounts, balancing empathy with effective assertiveness.
- Subject matter expert in the financial care department
Office Manager/Caregiver
First Light Home Care
02.2013 - 05.2014
- Successfully supervised a team of 15 caregivers.
- Developed and implemented operational procedures to ensure efficient workflow and customer satisfaction.
- Scheduled and conducted interviews.
- Hire and evaluated staff members
- Enforced rules and regulations outlined in the company manual to set forth expectations consistently.
Education
Associate of Applied Science - Criminal Justice
University of Phoenix
06.2025
Certification - Professional Organizer
QC Design School
06.2013
Skills
- ACE knowledge
- Organization
- Mentoring/Coaching
- Conflict Resolution
- Time management
- Attention to detail
Timeline
Sr. Licensing Coordinator/ Appointment Coordinator
Progressive Insurance
12.2021 - Current
Financial Care Representative/Coach/Customer Service Representative
T-Mobile
05.2014 - 11.2021
Office Manager/Caregiver
First Light Home Care
02.2013 - 05.2014
Associate of Applied Science - Criminal Justice
University of Phoenix
Certification - Professional Organizer
QC Design School
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