Summary
Overview
Work History
Education
Skills
References
Zip
State
City
Personal Information
Timeline
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SHANNON MARTIN

Hubbard,Ohio

Summary

Accomplished Front Desk Receptionist with a proven track record in office management and customer assistance, recognized for enhancing team collaboration at Comprehensive Behavioral Health. Expertise in conflict management and meeting scheduling, with a flair for creating efficient, client-focused environments.

Overview

22
22
years of professional experience

Work History

Front Desk Receptionist

Valley Counseling
Warren, OH
02.2024 - Current
  • Performed data entry into computer systems to maintain accurate records of client information.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Maintained a clean and organized reception area to uphold company image.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Completed basic bookkeeping and document filing.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Front Desk Receptionist

COMPREHENSIVE BEHAVIORAL HEALTH
Howland, OHIO
05.2023 - 02.2024
  • Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
  • Provided a high level of customer service to all clients
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently
  • Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
  • Updated client contact information regularly in order to keep accurate records of communications sent out
  • Entered data into company software system.

Day Program Instructor

I.S.L.E. PURPLE CAT
Youngstown, OHIO
10.2016 - 06.2020
  • Encouraged collaboration among team members to create an inclusive environment for all participants
  • Ensured compliance with federal, state and local regulations related to program operations and services provided
  • Planned and implemented therapeutic activities designed to promote physical, emotional, cognitive development within a safe environment.

Teacher's Aide Volunteer

HUBBARD CITY SCHOOLS
Hubbard, OHIO
09.2011 - 06.2015
  • Organized learning materials and prepared educational displays
  • Monitored student progress throughout the school year using assessment data
  • Incorporated engaging activities into lessons that encouraged active participation from all students
  • Maintained a safe, orderly, and positive learning environment for students.

Receptionist

YOUNGSTOWN COMMUNITY HEALTH CENTER
Youngstown, OHIO
10.2002 - 10.2006
  • Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
  • Maintained detailed and accurate records of visitor requests and of calls received
  • Used sign-in sheets and other check-in procedures to track visitors on premises
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Processed incoming and outgoing documents via electronic methods and systems.

Education

Certification in Diagnostic Radiography -

Sharon Regional School of Radiology
Sharon, Pennsylvania
07.2001

Skills

  • Customer Assistance
  • Conflict Management
  • Meeting Scheduling
  • Office Management
  • Team Collaboration
  • Verbal and Written Communication
  • Scheduling Appointments

References

References available upon request

Zip

44425

State

Ohio

City

Hubbard

Personal Information

Title: Front Office Receptionist

Timeline

Front Desk Receptionist

Valley Counseling
02.2024 - Current

Front Desk Receptionist

COMPREHENSIVE BEHAVIORAL HEALTH
05.2023 - 02.2024

Day Program Instructor

I.S.L.E. PURPLE CAT
10.2016 - 06.2020

Teacher's Aide Volunteer

HUBBARD CITY SCHOOLS
09.2011 - 06.2015

Receptionist

YOUNGSTOWN COMMUNITY HEALTH CENTER
10.2002 - 10.2006

Certification in Diagnostic Radiography -

Sharon Regional School of Radiology

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