Shannon Martin
Arlington,TX
Summary
Versatile office and administrative support individual with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency.
Overview
5
5
years of professional experience
Work History
Wine Steward
Sloan & Williams Winery
Grapevine, TX
08.2024 - Current
- Greeted customers and provided them with wine recommendations based on their tastes and preferences.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Ensured that the bar area was properly stocked with glasses, corkscrews, decanters.
- Set up tables in between patrons to reduce wait times.
- Reviewed wine list regularly in line with current trends, list appeals to diverse customer base.
Scheduling Coordinator
Pa-Chan-Ga
Kankakee, IL
11.2019 - 08.2024
- Assisted with data entry and database management.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Participated in team meetings regarding upcoming changes or updates related to customer service procedures.
- Greeted customers warmly upon arrival at the store or via phone call.
- Took messages from callers and accurately relayed details to intended staff.
Education
High School Diploma -
Kankakee High School
Kankakee, IL06-1997
Skills
- Wine Pairing Demonstration
- Culinary Pairing Expertise
- Inventory Coordination
- Detail-Oriented Data Input
- Digital Literacy
- Effective Problem Resolution
- Proficient in Microsoft Word
- Advanced Excel Skills
Timeline
Wine Steward
Sloan & Williams Winery
08.2024 - Current
Scheduling Coordinator
Pa-Chan-Ga
11.2019 - 08.2024
High School Diploma -
Kankakee High School