Shannon May
Oklahoma City,OK
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
38
38
years of professional experience
Work History
Operations Supervisor/Linehaul Dispatcher
Yellow Freight
09.2022 - 07.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Tracked company equipment, tools and technology to manage inventory.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Operations Supervisor
AAA Cooper Transportation
09.2013 - 09.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assured Company policy and procedure were followed
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Insure there was a clean and safe work enviroment.
- Dispatched City delivery drivers daily
- Build and produce a productive and profitable daily plan.
- Exceed Company expectations daily.
Operations Supervisor
Fedex Freight
10.2011 - 09.2013
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Insure that Company policy and procedure were followed.
- Insure a safe and clean work environment daily.
- Exceed Company expectations daily.
Local City Driver/Operations Supervisor
Saia Motor Freight
07.1985 - 10.2011
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Education
High School Diploma -
Oklahoma City Community College
Oklahoma City, OK09.1982
High School Diploma -
Douglass High School
Oklahoma City, OK05.1980
Skills
- Directing Team Members
- Warehouse Operations
- Guest Experiences
- 5S Principles
- transportation
- Safety and Security
- Customer and Personal Service
- Active Listening
- Speak English language
- Management of Personal Resources
- Learning Strategies
- Active learning
- Education and Training
Timeline
Operations Supervisor/Linehaul Dispatcher
Yellow Freight
09.2022 - 07.2023
Operations Supervisor
AAA Cooper Transportation
09.2013 - 09.2022
Operations Supervisor
Fedex Freight
10.2011 - 09.2013
Local City Driver/Operations Supervisor
Saia Motor Freight
07.1985 - 10.2011
High School Diploma -
Oklahoma City Community College
High School Diploma -
Douglass High School
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