Shannon Mayo
Colorado Springs,Colorado
Summary
Patient-oriented Nurse with 18 years of diverse experience in case management, direct patient care, staff supervision, and department operations. Skilled at multitasking, prioritizing patient needs, and daily assignments and productivity.
Overview
12
12
years of professional experience
Work History
RN Case Manager
Optum
09.2020 - 05.2024
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
Community Health Nurse
Peak Vista Community Health Centers
07.2017 - 09.2020
- Participated in community outreach events promoting public health resources and services available to local residents.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Communicated with physicians and practitioners for patient care concerns to obtain orders and intervention protocols.
- Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
- Performed treatments as ordered by physicians and documented actions.
- Developed culturally sensitive educational materials addressing unique health concerns within diverse communities served by the clinic.
- Provided exceptional nursing care to uninsured and underinsured (Medicaid) patients from pediatrics to seniors.
Legal Nurse Consultant
Experticas, LLC
03.2016 - 07.2017
- Collaborated efficiently with multidisciplinary teams, including attorneys, paralegals, and healthcare professionals to achieve favorable case results.
- Utilized strong communication skills to liaise between legal professionals, patients, family members, and healthcare providers throughout the duration of cases.
- Maximized efficiency within legal teams by effectively managing caseloads and prioritizing tasks according to deadlines.
Outpatient Surgery Staff RN
UC Health Memorial Hospital Central
10.2015 - 07.2017
- Maintained compliance with facility policies, state regulations, and national nursing standards through diligent adherence to established protocols.
- Supported surgical teams under high-pressure situations while maintaining composed demeanor, contributing to optimal patient outcomes.
- Provided quality perioperative care by closely monitoring patients throughout their surgical experience.
- Reduced surgical site infections through meticulous adherence to aseptic techniques and infection control protocols.
- Improved patient satisfaction by addressing concerns, answering questions, and offering support before and after surgery.
- Enhanced patient safety by conducting thorough preoperative assessments and effectively communicating with the surgical team.
- Educated patients about post-operative instructions for medication administration, infection complications and preventive health measures.
- Played a pivotal role in the successful implementation of new policies and procedures within the perioperative unit, serving as a resource for staff members during periods of transition.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments as a relief charge nurse.
Travel Nurse
Cross Country Trav Corps
11.2013 - 10.2015
- Provided medical care to patients in varied settings (acute care, medical surgical, neurology, oncology, urology, post-operative, observation/short-stay, acute rehabilitation, and primary care) to offer patients best possible care regardless of location.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Developed rapport with patients from diverse backgrounds while promoting trust and open communication throughout their treatment journey.
Staff RN
UC Health Memorial Hospital Central
04.2012 - 10.2013
- Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
- Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
- Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
- Provided emotional support to patients coping with chronic kidney disease, helping them navigate complex medical information while maintaining hope for improved health outcomes.
- Educated patients and their families on kidney disease management, empowering them to make informed decisions about their health care.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT07.2017
Associate of Science - Nursing
Westmoreland County Community College
Youngwood, PA05.2006
Skills
- Chronic Disease Management
- Discharge Planning
- HIPAA Compliance
- Multidisciplinary Approach
- Care Coordination
- Community Resources
- Healthcare regulations
- Compassionate and Caring
- Strong Clinical Judgment
- Patient and family advocacy
- Microsoft Office
- EMR / EHR
Timeline
RN Case Manager
Optum
09.2020 - 05.2024
Community Health Nurse
Peak Vista Community Health Centers
07.2017 - 09.2020
Legal Nurse Consultant
Experticas, LLC
03.2016 - 07.2017
Outpatient Surgery Staff RN
UC Health Memorial Hospital Central
10.2015 - 07.2017
Travel Nurse
Cross Country Trav Corps
11.2013 - 10.2015
Staff RN
UC Health Memorial Hospital Central
04.2012 - 10.2013
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Westmoreland County Community College
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