Shannon McCarron-Lee
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Safety and Compliance Administrator
Mcdonald Electrical
Hingham, MA
01.2022 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost productivity.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and safety data.
- Filed paperwork and organized computer-based information.
- Managed and reviewed filing and office systems.
Patrol Officer
MBTA Transit
Boston, MA
01.2005 - 08.2020
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Recorded facts to prepare reports documenting incidents and activities.
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
Education
Bachelor of Science - Sociology
Bridgewater State College
Bridgewater, MA05.2002
Skills
- Sound Judgement
- Privacy and Confidentiality
- Records Management
- Creative Problem Solving
- Responding to Difficult Customers
- De-escalation Techniques
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Data Confidentiality
- Understanding Customer Needs
- Efficient and Detail-Oriented
Timeline
Safety and Compliance Administrator
Mcdonald Electrical
01.2022 - Current
Patrol Officer
MBTA Transit
01.2005 - 08.2020
Bachelor of Science - Sociology
Bridgewater State College
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