Summary
Overview
Work History
Education
Skills
Timeline
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Shannon McCooey

Port Jervis,NY

Summary

Skilled Online Shopping Clerk at ShopRite with a proven track record in customer service and problem-solving. Recognized for exceptional attention to detail and effective communication, consistently exceeding order completion deadlines. Proficient in training new associates and managing customer inquiries, ensuring a seamless shopping experience. Reliable and adaptable, committed to enhancing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Online Shopping Clerk

ShopRite
08.2020 - Current
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed incoming calls professionally, assisting customers with appropriate assistance.
  • Closed the department in the evening, assuring all daily tasks had been completed.

Education

In Progress - Radiologic Technology

SUNY Orange
Middletown, NY
01-2028

High School Diploma -

Port Jervis Senior High School
Port Jervis, NY
06-2022

Skills

  • Attention to detail
  • Time management
  • Problem-solving
  • Flexible and adaptable
  • Organizational skills
  • Customer service
  • Telephone etiquette
  • Multitasking Abilities
  • Effective communication
  • Reliability

Timeline

Online Shopping Clerk

ShopRite
08.2020 - Current

In Progress - Radiologic Technology

SUNY Orange

High School Diploma -

Port Jervis Senior High School

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