Shannon McEvoy
Clermont
Summary
Experienced professional in luxury hospitality and tourism, now excelling as a FinTech Sales and Account Executive with 16 years in customer service and sales. Demonstrated ability to surpass sales and service objectives through effective communication and teamwork Committed to enhancing operational performance and driving growth through innovative solutions. Adaptable and engaging, capable of thriving in dynamic settings.
Overview
14
14
years of professional experience
Work History
Sales Consultant, Customer Success Manager and Billing Retention Specialist
Stax Payments
Orlando
10.2022 - Current
- Responsible for retaining $30k in recurrent monthly repricing of merchant accounts in project coordination
- Providing merchant rate reviews and analysis, showing value in rates compared to competitors
- Account Manager for 4 large scale accounts, making up $15k in monthly recurring revenue
- Single handedly saved two large scale accounts from attrition, $12k in monthly recurring revenue
- Demonstrated resilience and adaptability while achieving key business objectives during difficult Re-Org
Owner, Travel Advisor
Defying Limits Travel
Orlando
03.2022 - Current
- Top Producer for 3 years, exceeding $400k in sales in a single travel year
- Coaches and assisting other agents, especially in accessibility and luxury service
- Responsible for own book of business, finding clients, promoting and marketing
Premier Merchant Support
Stax Payments
Orlando
03.2022 - 10.2022
- Promoted from Level 1.to Level 3 Premier Support within two months of employment
- Responsible for advising merchants after their onboarding with their processing systems, gateways and terminals - for which we had over 8 different solutions - and ensuring a positive user experience
- Responsible for training Level 1 Support team members
Concierge Sales Supervisor
Hospitality Connect
Orlando
02.2021 - 03.2022
- Exceeded sales goals by 130% YOY by generating sales and up selling products to maximize experience
- Coached, trained, and developed entire team of 15, improving performance in service and sales
- Implemented location openings and closures due to demand, analyzing labor and Profit and Loss reports
Lead Concierge
Expedia Local Expert
Orlando
05.2011 - 01.2021
- Client research combined with product knowledge led to the highest grossing sales at the Waldorf Astoria, Hilton Orlando, and Orlando World Center Marriott
- Completed Audits, Discrepancy Reports, Purchasing, and flexible weekly schedule
- Assisted other divisions and subsidiaries under the Expedia Group umbrella during COVID
Education
Bachelor of Arts - Hospitality Business Management
University of Central Florida Rosen College of Hospitality Management
Orlando, FL05.2010
Skills
- Objection handling expertise
- Business process improvement
- Ticket management system proficiency
- Cross-functional collaboration
- Training and onboarding facilitation
- Escalation management
- Account and customer relationship management
- SaaS and merchant service compliance
- Prestige product sales leadership
- Premium client sales and retention
- Customer service excellence
- Strong negotiation skills
- Multitasking and adaptability proficiency
- Strong verbal and written communication skills
- Merchant account analysis
- Ability to work independently
- Detail oriented
- Strong analytical skills
- Organizational skills
- Problem solving skills
Timeline
Sales Consultant, Customer Success Manager and Billing Retention Specialist
Stax Payments
10.2022 - Current
Owner, Travel Advisor
Defying Limits Travel
03.2022 - Current
Premier Merchant Support
Stax Payments
03.2022 - 10.2022
Concierge Sales Supervisor
Hospitality Connect
02.2021 - 03.2022
Lead Concierge
Expedia Local Expert
05.2011 - 01.2021
Bachelor of Arts - Hospitality Business Management
University of Central Florida Rosen College of Hospitality Management