Shannon McLean
Bellingham,WA
Summary
Seasoned Deputy Director with wealth of continual process and operation improvement experience. Successfully oversees daily operations, planning and quality control, and develops and monitors resources. Broad history in establishing standard operating procedures and tracking and reporting processes, tools and information flows. Actively engages direct reports to achieve business goals, tracks progress toward goals and increases effectiveness and efficiency of leaders. Hardworking Associate Director knowledgeable about business practices in the COMMUNITY PLANNING AND DEVELOPMENT industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making.
Overview
8
8
years of professional experience
Work History
DEPUTY DIRECTOR/Office Administrator
LUMMI INDIAN BUSINNESS COUNCIL
Bellingham, United States
05.1997 - 01.2002
COORDINATED PLANNING COMMISSION MEETINNGS
MANAGED STAFF AND DAY TO DAY OPERATIONS IN THE PLANNING OFFICE
COORDINATED AND COMPILED PLANNING DEPARTMENT YEARLY BUDGETS
PROJECT MANAGEMENT
CUFF ACCOUNTING
HIRING AND FIRING OFFICE STAFF AND /OR MANAGERS
SWITCHBOARD OPERATIONS
FRONT DESK MANAGEMENT
FACILITIES, ASSETS, RISK, COLLECTIONS MANAGER
LUMMI INDIAN BUSINESS COUNCIL
03.1994 - 08.1997
- Provided support and services related to mail and deliveries.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Assisted with meetings and conference room reservations.
- Managed minor appliance issues and scheduled repairs.
- Pushed contractors and vendors to complete projects within specified timelines.
- Prepared action plans to establish procedures for various emergency situations.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Served as point of contact for internal and external customers seeking support and information.
Education
Associate of Applied Science - Office Supervision And Management And Accounnting/
Northwest Indian College
Bellingham, WA06.2001
Skills
- Annual Planning
- Employee Motivation and Performance
- Leadership and People Development
- Portfolio Management
- Performance Goals
- Confidential Records Management
- Strategic Leadership
- Disaster Response
- Change Planning
- Reporting Tools
- Process Updates
- Program Oversight
- Mission and Vision
- Systems Organization
- Operational Efficiency
- Human Resources Oversight
- Management Team Leadership
- Project Oversight
- Departmental Coordination
- Balanced Work Ethic
- Program Administration
- Approachable and Outgoing
Timeline
DEPUTY DIRECTOR/Office Administrator
LUMMI INDIAN BUSINNESS COUNCIL
05.1997 - 01.2002
FACILITIES, ASSETS, RISK, COLLECTIONS MANAGER
LUMMI INDIAN BUSINESS COUNCIL
03.1994 - 08.1997
Associate of Applied Science - Office Supervision And Management And Accounnting/
Northwest Indian College