Shannon Mee
Colorado Springs,CO
Summary
Service Ambassador in 2014
Angel for COS welcoming new Flight Attendants 2017
Mini Indy RAVE Team 2018
305 Step It Up Compliments Accolades
Recipient of customer compliments with previous Airlines Employee of the Month at previous jobs
Overview
38
38
years of professional experience
Work History
Recruiter
SkyWest Airlines
Colorado Springs, CO
03.2018 - Current
- Conducted thorough interviews in person and via Teams ensuring alignment between candidates' skills and company culture.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
Flight Attendant
SkyWest Airlines
St. George, UT
01.2005 - Current
- Maintained a friendly, positive attitude when dealing with all passengers.
- Addressed passengers' concerns about delayed and canceled flights and resolved through customer service.
- Managed work flow to exceed quality service goals.
Lead Instructor
SkyWest Airlines
Colorado Springs, CO
08.2018 - 08.2025
- Performed Line Checks, Requalifications and IOE's
- Mentored junior Flight Attendants and Peers, fostering a collaborative learning environment focused on professional growth.
- Evaluated Flight Attendants performance through feedback and assessments through all aspects of their flights.
Inflight Service Instructor
SkyWest Airlines
Salt Lake City, UT
12.2014 - 12.2015
- Mentored Flight Attendants on customer excellence and enhancing service quality with all partners.
- Facilitated workshops on customer service excellence, promoting positive passenger experiences.
- Led classroom presentations to enhancing engagement and knowledge retention among peers.
Bartender/Server
Elephant Bar Restaurant
Colorado Springs, CO
06.2004 - 01.2005
- Greeted guests in a timely and professional manner.
- Delivered quality service by providing a warm and welcoming environment.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Shift Manager/Trainer
Bennett's BBQ
Colorado Springs, CO
08.1998 - 06.2004
- Solved unresolved customer issues.
- Trained staff on operating procedures and company services.
- Counted register money and placed in safe, closing duties.
Lead Flight Attendant
United Airlines
Chicago, IL
08.1992 - 08.1994
- Trained on operation of various aircrafts, including Airbus and Boeing.
- Maintained a friendly, positive attitude when dealing with first class/business class on wide body aircraft.
- Responsibilities included briefing /teamwork with other Flight Attendants when flying the A-position.
International Flight Attendant
Pan American Airways
Jamaica, NY
05.1988 - 12.1991
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Trained on operation of various aircrafts, including Airbus and Boeing.
- Relayed updates and information to passengers in a friendly and timely manner.
Education
High School Diploma -
Columbine High School
Littleton, Colorado01-1986
Skills
- Friendly
- Time management
- Energetic and enthusiastic
- Natural leader
- Calm under pressure
- Active listening skills
- Skilled mentor
- Courteous demeanor
Languages
Spanish
Timeline
Lead Instructor
SkyWest Airlines
08.2018 - 08.2025
Recruiter
SkyWest Airlines
03.2018 - Current
Inflight Service Instructor
SkyWest Airlines
12.2014 - 12.2015
Flight Attendant
SkyWest Airlines
01.2005 - Current
Bartender/Server
Elephant Bar Restaurant
06.2004 - 01.2005
Shift Manager/Trainer
Bennett's BBQ
08.1998 - 06.2004
Lead Flight Attendant
United Airlines
08.1992 - 08.1994
International Flight Attendant
Pan American Airways
05.1988 - 12.1991
High School Diploma -
Columbine High School