Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Mee

Colorado Springs,CO

Summary

Service Ambassador in 2014

Angel for COS welcoming new Flight Attendants 2017

Mini Indy RAVE Team 2018

305 Step It Up Compliments Accolades

Recipient of customer compliments with previous Airlines Employee of the Month at previous jobs

Overview

38
38
years of professional experience

Work History

Recruiter

SkyWest Airlines
Colorado Springs, CO
03.2018 - Current
  • Conducted thorough interviews in person and via Teams ensuring alignment between candidates' skills and company culture.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Studied job descriptions and qualifications to determine applicant requirements.

Flight Attendant

SkyWest Airlines
St. George, UT
01.2005 - Current
  • Maintained a friendly, positive attitude when dealing with all passengers.
  • Addressed passengers' concerns about delayed and canceled flights and resolved through customer service.
  • Managed work flow to exceed quality service goals.

Lead Instructor

SkyWest Airlines
Colorado Springs, CO
08.2018 - 08.2025
  • Performed Line Checks, Requalifications and IOE's
  • Mentored junior Flight Attendants and Peers, fostering a collaborative learning environment focused on professional growth.
  • Evaluated Flight Attendants performance through feedback and assessments through all aspects of their flights.

Inflight Service Instructor

SkyWest Airlines
Salt Lake City, UT
12.2014 - 12.2015
  • Mentored Flight Attendants on customer excellence and enhancing service quality with all partners.
  • Facilitated workshops on customer service excellence, promoting positive passenger experiences.
  • Led classroom presentations to enhancing engagement and knowledge retention among peers.

Bartender/Server

Elephant Bar Restaurant
Colorado Springs, CO
06.2004 - 01.2005
  • Greeted guests in a timely and professional manner.
  • Delivered quality service by providing a warm and welcoming environment.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Shift Manager/Trainer

Bennett's BBQ
Colorado Springs, CO
08.1998 - 06.2004
  • Solved unresolved customer issues.
  • Trained staff on operating procedures and company services.
  • Counted register money and placed in safe, closing duties.

Lead Flight Attendant

United Airlines
Chicago, IL
08.1992 - 08.1994
  • Trained on operation of various aircrafts, including Airbus and Boeing.
  • Maintained a friendly, positive attitude when dealing with first class/business class on wide body aircraft.
  • Responsibilities included briefing /teamwork with other Flight Attendants when flying the A-position.

International Flight Attendant

Pan American Airways
Jamaica, NY
05.1988 - 12.1991
  • Greeted passengers, verified tickets and directed passengers to assigned seats.
  • Trained on operation of various aircrafts, including Airbus and Boeing.
  • Relayed updates and information to passengers in a friendly and timely manner.

Education

High School Diploma -

Columbine High School
Littleton, Colorado
01-1986

Skills

  • Friendly
  • Time management
  • Energetic and enthusiastic
  • Natural leader
  • Calm under pressure
  • Active listening skills
  • Skilled mentor
  • Courteous demeanor

Languages

Spanish

Timeline

Lead Instructor

SkyWest Airlines
08.2018 - 08.2025

Recruiter

SkyWest Airlines
03.2018 - Current

Inflight Service Instructor

SkyWest Airlines
12.2014 - 12.2015

Flight Attendant

SkyWest Airlines
01.2005 - Current

Bartender/Server

Elephant Bar Restaurant
06.2004 - 01.2005

Shift Manager/Trainer

Bennett's BBQ
08.1998 - 06.2004

Lead Flight Attendant

United Airlines
08.1992 - 08.1994

International Flight Attendant

Pan American Airways
05.1988 - 12.1991

High School Diploma -

Columbine High School
Shannon Mee