Hannah Meek
Bradenton,FL
Summary
Enthusiastic and reliable with exceptional interpersonal skills. Ability to handle difficult situations as well as defusing conflict graciously. Seeking a Flight Attendant position with United Airlines.
Overview
4
4
years of professional experience
Work History
Waitress
The Granary
10.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Restaurant Hostess
The Granary
10.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Kitchen Staff
Smoqehouse
04.2023 - 04.2024
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Staff Member
Publix Grocery Store
04.2020 - 03.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Improved overall team morale through active participation in group discussions, sharing insights from personal experiences or observations of successful strategies used elsewhere in the organization.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Manatee High School
Bradenton, FL05.2023
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Cleanliness
Order Taking
Hospitality service expertise
Safe Food Handling
Handling Complaints
Food Running
Accurate money handling
Allergy awareness
Timeline
Waitress
The Granary
10.2023 - Current
Restaurant Hostess
The Granary
10.2023 - Current
Kitchen Staff
Smoqehouse
04.2023 - 04.2024
Customer Service Staff Member
Publix Grocery Store
04.2020 - 03.2023
High School Diploma -
Manatee High School
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