Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Michael

Fruitport

Summary

Dynamic automotive glass technician with proven expertise at Arnold's Auto Glass, excelling in flat glass cutting and customer relationship management. Recognized for enhancing service delivery and operational efficiency, while ensuring quality assurance and safety compliance. Committed to delivering high-quality results and maintaining structural integrity in all installations.

Overview

30
30
years of professional experience

Work History

Automobile Glass Technician

Arnold's Auto Glass
Muskegon
02.2004 - Current
  • Managed responsibilities as a driver and technician for mobile services, optimizing service delivery and operational efficiency.
  • Utilized advanced flat glass cutting methods to enhance product quality and installation efficiency.
  • Handled scheduling of appointments and managed customer transactions and phone communications effectively.
  • Monitored and organized automotive glass supplies to support seamless operations.
  • Performed glass replacement for private and commercial vehicles, maintaining structural integrity.

Dock workers

Salvation Army Store
Muskegon
09.2012 - 03.2013
  • Loaded and unloaded trucks with freight using forklifts and pallet jacks.
  • Operated a 10-ton garbage compactor efficiently to manage waste disposal processes.
  • Organized donated items by category for streamlined processing.

Foundry Worker

Century Foundry
Muskegon
01.2001 - 02.2004
  • Managed core room activities, overseeing the operation of all foundry equipment.
  • Operated forklifts to transport materials efficiently within the foundry.
  • Extracted molds from parts during shake-out operations, ensuring precision and adherence to production standards.

Interior and Exterior Painter

R&R
Grand Rapids
01.1996 - 02.2001
  • Executed residential painting projects for a small company, ensuring high-quality finishes and customer satisfaction.
  • Performed detailed woodwork staining and varnishing, ensuring optimal protection and visual appeal.
  • Completed wood and ceramic tile installations, enhancing the visual appeal and functionality of spaces.
  • Executed commercial drywall installations, ensuring structural integrity and aesthetic appeal.

Education

High School Diploma -

Ravenna High School
Ravenna, MI
05-1998

Skills

  • Flat glass cutting
  • Automotive glass replacement
  • Quality assurance
  • Safety compliance
  • Equipment maintenance
  • Customer relationship management

Languages

English
Professional

Timeline

Dock workers

Salvation Army Store
09.2012 - 03.2013

Automobile Glass Technician

Arnold's Auto Glass
02.2004 - Current

Foundry Worker

Century Foundry
01.2001 - 02.2004

Interior and Exterior Painter

R&R
01.1996 - 02.2001

High School Diploma -

Ravenna High School

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