Joshua Meadows
Fayetteville,AR
Summary
Detail-oriented auto glass technician with a solid track record in quality control and safety compliance. Committed to delivering high-quality service and fostering positive customer relationships.
Overview
20
20
years of professional experience
Work History
Lead Auto Glass Technician
Ozark Mountain Glass
Springdale, AR
11.2025 - Current
- Replaced windshields and windows using precision tools and techniques to ensure optimal fit and safety.
- Conducted thorough inspections of auto glass to identify damage and recommend appropriate repairs.
- Maintained tools and equipment, ensuring readiness for daily operations while adhering to safety protocols.
- Assisted customers with claims processing, providing clear information on repair timelines and procedures.
Lead Auto Glass Technician
Safelite Auto Glass
Springdale, AR
02.2024 - 08.2025
- Repaired and replaced auto glass using industry-standard tools and techniques.
- Ensured compliance with safety protocols during installation and repair processes.
- Collaborated with team members to streamline workflows and enhance service efficiency.
- Trained new technicians on best practices and safety procedures in auto glass replacement.
- Assisted in managing inventory levels to ensure availability of necessary materials for repairs.
Auto Glass Technician
Ozark Mountain Glass
Springdale, AR
08.2017 - 07.2023
- Led troubleshooting efforts for complex glass repair issues, providing expert guidance to staff.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
Owner
Southern Brothers Auto Glass
Fayetteville, AR
10.2012 - 08.2017
- Managed daily operations, ensuring efficient workflow and quality service delivery.
- Trained staff on glass installation techniques and safety protocols.
- Developed strong customer relationships to enhance service satisfaction and loyalty.
- Implemented inventory management systems to optimize materials procurement and reduce waste.
- Oversaw scheduling to maximize resource utilization and minimize downtime.
- Analyzed market trends to identify new business opportunities and expand service offerings.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Auto Glass Manager
Glass Pro
Little Rock, AR
08.2011 - 08.2012
- Oversaw daily operations of auto glass installation and repair services.
- Managed inventory levels to ensure availability of auto glass products and tools.
- Trained and mentored technicians on best practices for installation and customer service.
- Coordinated scheduling for technician assignments to optimize service delivery.
- Implemented quality control measures to enhance service accuracy and customer satisfaction.
Auto Glass Technician
Glass Pro
Springdale, AR
08.2006 - 08.2011
- Replaced damaged auto glass using precision tools and techniques.
- Conducted thorough inspections to assess damage and recommend solutions.
- Ensured compliance with safety standards while performing repairs and replacements.
- Maintained accurate records of services performed and materials used.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained new technicians on best practices for auto glass installation and repair.
- Implemented quality control measures to enhance service reliability and customer satisfaction.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Applied primer, installed glass and monitored curing.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Replaced windshields and windows in vans, trucks and cars.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Repaired and replaced auto glass using specialized tools and techniques to ensure safety and quality.
- Diagnosed issues with damaged windshields, providing accurate assessments for repair or replacement options.
Education
High School Diploma -
Mena High School
Mena, ARSafeTech Academy - Auto Glass Certification
Safelite Auto Glass
Bentonville, AR04-2024
Skills
Hand and power tools
- Diagnosing problems
- Power tool operation
- Troubleshooting malfunctions
- Cleaning skills
- Installing windows
- Adaptable techniques
- Molding installation
- Safety procedures
- Vehicle inspection
- Mobile site visits
- Preparing surfaces
- Quality assurance
- Quality controls
- Sealant application
- Installing accessories
- Repairing cracks
- Replacing windshields
- Replacing door regulators
- Cashiering experience
- Accessories
- Ticket writing
- Order writing
- Diagnostic
- Urethane adhesion
- Installing windshields
- Glass handling
- Auto glass repair
- Glass cutting
- Crack repair
- Windshield replacement
- Checking warranties
- Mobile service
- Power tool proficiency
- Hand tool expertise
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Customer service skills
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Detail-oriented
- Relationship building
- Product knowledge
Diagnosing problems
Power tool operation
Troubleshooting malfunctions
Installing windows
Adaptable techniques
Molding installation
Safety procedures
Documentation skills
Vehicle inspection
Mobile site visits
Preparing surfaces
Quality assurance
Quality controls
Replacing windshields
Glass handling
Glass cutting
Windshield replacement
Auto glass repair
Installing windshields
Urethane adhesion
Mobile service
Power tool proficiency
Hand tool expertise
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Customer service skills
Problem-solving abilities
Multitasking
Timeline
Lead Auto Glass Technician
Ozark Mountain Glass
11.2025 - Current
Lead Auto Glass Technician
Safelite Auto Glass
02.2024 - 08.2025
Auto Glass Technician
Ozark Mountain Glass
08.2017 - 07.2023
Owner
Southern Brothers Auto Glass
10.2012 - 08.2017
Auto Glass Manager
Glass Pro
08.2011 - 08.2012
Auto Glass Technician
Glass Pro
08.2006 - 08.2011
High School Diploma -
Mena High School
SafeTech Academy - Auto Glass Certification
Safelite Auto Glass