Shannon Michael
Nashville,TN
Summary
Dynamic Senior Events Manager with a strong history of managing diverse events that generate substantial revenue. Expertise in client relations and operational efficiency, leading teams to deliver exceptional outcomes while analyzing trends to inform decision-making. Committed to elevating client experiences and driving business growth.
Overview
12
12
years of professional experience
Work History
Excutive Meeting Manager
Sheraton Music City
Nashville, TN
04.2026 - Current
- Managed event logistics, including room setup and audiovisual equipment arrangements.
- Collaborated with catering teams to design customized menus for various events.
- Provided on-site support during events, ensuring client satisfaction and seamless execution.
- Conducted post-event evaluations to gather feedback and improve future meetings.
- Established relationships with key clients, while maintaining existing customer base.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support for both new and inactive customers.
- Analyzed sales data to identify trends and inform decision-making processes.
Senior Event Planning Manager
FLEX
09.2023 - 04.2026
- OSR US + Canada offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to taskforce assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives.
- Acted as primary contact for event inquiries, facilitating effective communication and timely responses.
- Supervised on-site staff during events, directing activities and resolving issues promptly.
- Supported attendees throughout event lifecycle, ensuring satisfaction and addressing concerns.
Senior Events Manager
W Hotel Boston
11.2021 - 08.2023
- Coordinated high-profile events in luxury hotel settings.
- Managed event logistics, including catering and audiovisual needs.
- Collaborated with clients to create customized event experiences.
- Coordinated events on property, overseeing sports teams, weddings, social gatherings, and corporate functions to ensure seamless execution.
Catering Sales Manager
Samoset Resort
03.2021 - 11.2021
- Expert in Salesforce programs and social tables. Planned and executed both corporate events and association yearly events annually. Contracted and sold social and corporate events, managing room block arrangements and conducting site tours. Trained new banquet manager and staff to enhance service quality and operational efficiency post-COVID. Contributed to the leadership team by providing insights and strategies for event success on site.
- Developed tailored catering proposals for diverse client needs and preferences.
- Developed and maintained relationships with vendors to ensure high-quality food and service delivery. to ensure quality food and service delivery.
- Planned and organized large-scale events at a premier coastal resort. and meetings at a premier coastal resort.
Assistant Director of Banquets
Marriott Int.—Westin Copley Place
10.2018 - 08.2020
- Developed weekly schedules for banquet servers per union guidelines, ensuring compliance and operational efficiency. Worked with HR and union on all grievances within the department. Coordinated VIP events for up to 2,000 guests, enhancing guest experience and operational execution. Managed 200+ employees, including banquet bartenders, servers, and housemen, fostering team cohesion and service excellence. Managed the PM/overnight shift operations for Active BLT coach, Spirit to Serve member, and LOCV teacher.
- Coordinated daily operations to enhance guest satisfaction and service quality.
- Managed staff schedules, ensuring optimal coverage and efficient workflow.
- Implemented training programs to develop team skills and improve service standards.
Banquet Manager
Marriott Int.—Westin Copley Place
09.2017 - 10.2018
- Coordinated banquet events ensuring seamless service and guest satisfaction.
- Oversaw banquet setup, maintaining high standards of presentation and organization.
- Managed staff schedules, optimizing workforce for event demands.
- Recruited and trained new employees in the Banquet Department, facilitating effective onboarding. Developed guidelines and informational packets for incoming employees to streamline training. Led operations during Marriott strike, maintaining service standards.
Assistant Banquet Manager
Marriott Int.—Westin Copley Place
05.2016 - 09.2017
- Developed weekly schedules and product orders for Banquet Beverage Department, ensuring optimal staff coverage and inventory management. Established revenue upsell tracking system for Banquet Department, highlighting revenue growth and identifying opportunities for further increases.
- Coordinated banquet staff schedules and assignments for seamless event execution.
- Assisted in planning and organizing events to meet guest expectations.
- Managed inventory and supplies for banquet functions to ensure availability.
Banquet Supervisor
Marriott Int.—Westin Copley Place
03.2015 - 05.2016
- Supervised banquet staff to ensure exceptional service and guest satisfaction.
- Reviewed banquet event orders to strategically plan space and execution of events, ensuring seamless operations. Consulted with clients to confirm all requirements for events, aligning food service and room arrangements with client expectations.
- Coordinated event setups to align with client specifications and preferences.
- Managed inventory of banquet supplies and equipment for efficient operations.
Education
BA - Sociology and Political Science
University Of Maine
Orono, ME01-2011
Skills
- Event Planning
- Event Revenue Management
- Budget planning
- Contract negotiation
- Customer relationship management
- Client Engagement Strategies
- Staff Management
- Strategic planning
- Strategic thinking
- Communication
- Interpersonal communication
- Problem solving
- Adaptability to change
Personal Information
Title: SENIOR EVENT AND PROGRAM MANAGER
Timeline
Excutive Meeting Manager
Sheraton Music City
04.2026 - Current
Senior Event Planning Manager
FLEX
09.2023 - 04.2026
Senior Events Manager
W Hotel Boston
11.2021 - 08.2023
Catering Sales Manager
Samoset Resort
03.2021 - 11.2021
Assistant Director of Banquets
Marriott Int.—Westin Copley Place
10.2018 - 08.2020
Banquet Manager
Marriott Int.—Westin Copley Place
09.2017 - 10.2018
Assistant Banquet Manager
Marriott Int.—Westin Copley Place
05.2016 - 09.2017
Banquet Supervisor
Marriott Int.—Westin Copley Place
03.2015 - 05.2016
BA - Sociology and Political Science
University Of Maine