Shannon Milam
Sparks,NV
Summary
Dedicated Associate professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase productivity and drive business results. Talented Desk Runner with expert team leadership, planning and organizational skills built during my Walmart career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Experienced Desk Runner highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Multi-talented offering over 20 years of experience and strong track record leading teams through daily operations. Personable and energetic with skill in employee scheduling and inventory management.
Overview
19
19
years of professional experience
Work History
Loader and Unloader
Walmart Distribution
09.2007 - Current
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Understood and adhered to state and federal regulations controlling warehousing, loading and shipping operations.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
Process Assistant
Amazon
05.2005 - 04.2007
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Developed and executed plans to monitor standard process adherence.
- Supervised packing and shipping process.
Education
High School Diploma -
Booker T Washington High School
Houston, TXUniversity of Houston - Downtown
Houston, TXSkills
- Customer Order Fulfillment
- Inspecting Assets
- Work Order Following
- Performance Goals
- Production Efficiency
- Visual Inspections
- Supply Chain Management
- Team Meetings
- Freight Inspection
- Customer Experience
- Work Assignments
- Team Goals
- Critical Thinking
- OSHA Requirements
- Customer Satisfaction
- Basic Mathematical Calculations
- Colleague Communication
- Analytical Approach
- Adaptable to Changing Needs
- Safety Policies and Procedures
Accomplishments
- Supervised team of 30 or more associates.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Helped resolved production issues
- Resolved issue between two associates effectively
Timeline
Loader and Unloader
Walmart Distribution
09.2007 - Current
Process Assistant
Amazon
05.2005 - 04.2007
High School Diploma -
Booker T Washington High School
University of Houston - Downtown
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