Shannon Miller
Nauvoo,Alabama
Summary
- Medical Coding and Billing Specialist
- With 13 years in medical billing and coding. Expertise in Medical Coding, Medical Billing, and Administrative Support. Proven track record in processing Medical Insurance Claims and utilizing ICD 9 and ICD 10 systems. Known for exceptional Customer Service and problem-solving skills. Concrete thinker and self-reliant, thriving in competitive and independent settings. Assertive and resourceful, consistently seizing opportunities to enhance operational efficiency.
Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Insurance Verification Specialist/Documentation/Re
MedSouth & Affiliates
Jasper, AL
10.2025 - Current
- Verified patient insurance coverage and eligibility for medical services.
- Communicated with insurance providers to resolve verification issues.
- Reviewed and updated patient information in electronic health records.
- Verified patient insurance details and eligibility for medical services.
- Reviewed and updated patient records in electronic health systems.
- Assisted patients in understanding their insurance policies and options.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
Substitute Teacher | Administrative Support
Walker County Board of Education
Jasper, AL
08.2009 - 10.2025
- Provided substitute teaching services, supporting educational staff with administrative tasks and student management.
- Maintain daily contact with administrative leaders to ensure smooth educational operations.
- Perform bookkeeping tasks, demonstrating attention to detail and organizational skills.
- Managed classroom behavior to maintain a respectful and productive learning environment.
- Developed positive relationships with students, fostering a supportive atmosphere for learning.
- Provided classroom instruction outlined in teacher's lesson plans.
Medical Biller | Insurance Verifier
Lakeland Community Hospital
Haleyville, Alabama
07.2019 - 11.2021
- Billed companies using ICD 9 and ICD 10 coding systems, ensuring compliance with industry standards.
- Established effective relationships with physicians and insurance companies to streamline billing processes.
- Maintained daily contact with company leaders, staff, and residents to facilitate smooth operations.
- Answered busy phones and greeted visitors, providing excellent customer service.
- Handled inquiries from the public concerning general events and questions, demonstrating strong communication skills.
- Worked at a community hospital specializing in medical billing, responsible for processing insurance claims and maintaining accurate patient records.
- Worked at a community hospital specializing in medical billing, responsible for processing insurance claims and maintaining accurate patient
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Maintained accurate patient data in electronic health records system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed medical claims using hospital billing software efficiently.
- Maintained compliance with healthcare regulations and coding standards consistently.
Secretary | Administrative Support | CSMAC
Northwest Alabama Mental Group Home
Winfield, AL
11.2013 - 10.2015
- Provided counseling and therapy, often utilizing various modalities like Cognitive Behavioral Therapy, Dialectical Therapy, or Trauma-Focused Therapy, tailored to address the unique needs of adults experiencing mental health challenges.
- Set up therapy plans/treatment plans for residents.
- Gave daily medications.
- Established effective relationships with physicians and insurance companies to support administrative functions.
- Maintained daily contact with company leaders, staff, and residents, ensuring efficient communication.
- Answered busy phones and greeted visitors, showcasing strong customer service skills.
- Handled inquiries from the public concerning general events and questions, demonstrating adaptability and problem-solving abilities.
- Provided administrative support at a mental health group home, facilitating communication between staff, residents, and external partners.
- Maintained accurate patient records in compliance with regulations.
Education
Associate of Applied Science - Medical Billing And Coding Specialist
US Careers
Fort Collins, CO 03.2013 - 05.2017
Associate of Science - Science
Walker College
Jasper, AL 05.1997 - 09.1998
Advance Diploma -
Carbon Hill High School
Skills
- Administrative support
- Customer service
- Billing and invoicing
- Office management
- Medical insurance claims
- Records management
- Data entry
- Medical billing
- Certified professional medical auditor
- Insurance terminology
- Claim validation
- Conflict resolution
- Insurance verification
- Documentation and correspondence
- Electronic medical records
- Insurance billing practices
- Medical terminology
- HIPAA compliance
- Benefits verification
- Eligibility determination
- Patient confidentiality
- Private insurance management
- Telephone answering skills
- Patient scheduling
Certification
Medical Coding & Billing Specialist
CPR
Volunteer Experience
Co Secretary, Nauvoo Volunteer Fire Department, 03/01/13, I volunteer as a fire fighter and rescue EMT.
Personality Strengths
- Open-minded
- Opportunistic
- Collaborative
- Open to new ideas, yet values tradition
- Comfortable with ambiguity and dynamic environments
- Relationship builder, assertive and equipped to lead
- Considerate
- Composed
- Balances personal needs with empathy for others
- Remains calm under pressure
Timeline
Insurance Verification Specialist/Documentation/Re
MedSouth & Affiliates
10.2025 - Current
Medical Biller | Insurance Verifier
Lakeland Community Hospital
07.2019 - 11.2021
Secretary | Administrative Support | CSMAC
Northwest Alabama Mental Group Home
11.2013 - 10.2015
Associate of Applied Science - Medical Billing And Coding Specialist
US Careers
03.2013 - 05.2017
Substitute Teacher | Administrative Support
Walker County Board of Education
08.2009 - 10.2025
Associate of Science - Science
Walker College
05.1997 - 09.1998
Advance Diploma -
Carbon Hill High School