Shannon Miller
Walker County Board of Education
Nauvoo,Alabama
1
Certification
17
years of professional experience
**Medical Coding and Billing Specialist** with 10+ years in medical billing and coding. Expertise in Medical Coding, Medical Billing, and Administrative Support. Proven track record in processing Medical Insurance Claims and utilizing ICD 9 and ICD 10 systems. Known for exceptional Customer Service and problem-solving skills. Concrete thinker and self-reliant, thriving in competitive and independent settings. Assertive and resourceful, consistently seizing opportunities to enhance operational efficiency.
Work History
Insurance Verification Specialist
11 Months- Conducted thorough insurance verifications to ensure compliance and eligibility for patient services.
- Collaborated with healthcare providers to resolve discrepancies in patient insurance information.
- Maintained accurate records of insurance claims and verifications within electronic health record systems.
- Led initiatives to enhance communication between departments, improving overall claims accuracy and efficiency.
- Updated patient records with accurate, current insurance policy information.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Increased accuracy of insurance verification, ensuring compliance with both provider and insurer requirements.
Substitute Teacher | Administrative Support
17 Years 1 Month- Currently providing substitute teaching services, supporting educational staff with administrative tasks and student management.
- Maintain daily contact with administrative leaders to ensure smooth educational operations.
- Perform bookkeeping tasks, demonstrating attention to detail and organizational skills.
Medical Biller | Insurance Verifier/Biller
2 Years 4 Months- Worked at a community hospital specializing in medical billing, responsible for processing insurance claims and maintaining accurate patient records.
- Billed companies using ICD 9 and ICD 10 coding systems, ensuring compliance with industry standards.
- Established effective relationships with physicians and insurance companies to streamline billing processes.
- Maintained daily contact with company leaders, staff, and residents to facilitate smooth operations.
- Answered busy phones and greeted visitors, providing excellent customer service.
- Handled inquiries from the public concerning general events and questions, demonstrating strong communication skills.
Secretary | Administrative Support | CSMAC
1 Year 11 Months- Provided administrative support at a mental health group home, facilitating communication between staff, residents, and external partners.
- Provided counseling and therapy, often utilizing various modalities like Cognitive Behavioral Therapy, Dialectical Therapy, or Trauma-Focused Therapy, tailored to address the unique needs of adults experiencing mental health challenges.
- Set up therapy plans/treatment plans for residents.
- Gave daily medications.
- Established effective relationships with physicians and insurance companies to support administrative functions.
- Maintained daily contact with company leaders, staff, and residents, ensuring efficient communication.
- Answered busy phones and greeted visitors, showcasing strong customer service skills.
- Handled inquiries from the public concerning general events and questions, demonstrating adaptability and problem-solving abilities.
Education
Certificate Of Medical Coding And Billing - Medical Coding And Billing
Associate of Science - Science
Advance Diploma - High School
Skills
Administrative Support
Customer Service
Medical Coding Compliance
Medical Insurance Claims
Billing and Invoicing
Documentation
Correspondence Management
Records Management
Data Entry
Office Management
Medical Coding Certification
Medical Coding
Certified Coding Specialist (CCS)
Medical Billing
Certified Professional Medical Auditor
Certification
Medical Coding & Billing Specialist, US Careers, Mar 2013
PERSONALITY STRENGTHS
- Open-minded: Open to new ideas, yet values tradition
- Opportunistic: Comfortable with ambiguity and dynamic environments
- Collaborative: Relationship builder, assertive and equipped to lead
- Considerate: Balances personal needs with empathy for others
- Composed: Remains calm under pressure
Timeline
Insurance Verification Specialist
MedSouth &Affiliates
10.2025 - CurrentRead More
Medical Biller | Insurance Verifier/Biller
Lakeland Community Hospital
07.2019 - 11.2021Read More
Secretary | Administrative Support | CSMAC
Northwest Alabama Mental Alabama Mental Group Home
11.2013 - 10.2015Read More
Substitute Teacher | Administrative Support
Walker County Board of Education
08.2009 - CurrentRead More
US Careers
Certificate Of Medical Coding And Billing from Medical Coding And Billing
Read More
Walker College
Associate of Science from Science
Read More
Carbon Hill High School
Advance Diploma from High School
Read More