Shannon Minnick
Maineville
Summary
Experienced and safety-focused Flight Attendant with 18 years of service at Republic Airways. Known for calm professionalism, strong teamwork, and a consistent commitment to delivering excellent customer service under pressure. Adept at handling inflight challenges with poise and efficiency, while maintaining a positive passenger experience. Passionate about mentoring new crew members and preparing them for the real-world demands of the role. Now seeking to transition into an instructor position to support, guide, and train the next generation of flight attendants.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings Inc
Indianapolis
05.2007 - Current
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Collaborated with flight crew to manage in-flight service and operations efficiently.
- Assisted passengers with boarding, luggage, and overall travel experience.
- Conducted pre-flight safety checks and ensured compliance with safety regulations.
- Provided exceptional customer service to ensure passenger comfort and satisfaction.
- Responded to passenger inquiries and resolved issues during flights promptly.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Delivered onboard customer service including food and beverage service.
Education
High School Diploma -
Northwest High School
Cincinnati, OH06-1993
Skills
- Aircraft emergency procedures
- First aid certification
- CPR and defibrillator use
- Pre-flight safety checks
- In-flight service management
- Customer relationship management
- Effective communication
- Time management
- Team collaboration
- Teamwork and cooperation
- Professional appearance
References
References available upon request.
Timeline
Flight Attendant
Republic Airways Holdings Inc
05.2007 - Current
High School Diploma -
Northwest High School