Shannon Miranda
Visalia,CA
Summary
Results-driven professional with extensive experience in customer relationship management and order processing. Proven ability to create personalized cleaning plans that enhance client satisfaction. Committed to delivering exceptional service and fostering positive client experiences.
Overview
8
8
years of professional experience
Work History
House Cleaner
Self Employed Services
Visalia, California
09.2023 - 03.2026
- Maintained high standards of cleanliness in kitchens, bathrooms, and living areas.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned homes following specific and detailed protocols and requests.
- Cleaned kitchen appliances including microwaves, stoves, and dishwashers to ensure hygiene.
- Sanitized doorknobs, light switches, and other high-touch surfaces to reduce germ spread.
- Provided laundry, folding, ironing, and pet care services to enhance client satisfaction.
- Created personalized cleaning plans to align with client preferences and enhance satisfaction.
- Engaged with clients to address concerns and coordinate service schedules, ensuring a positive experience.
- Managed time effectively to complete tasks within designated timeframes.
- Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Cashier
Smokeys Smoke Shop
Tulare, California
11.2018 - 08.2023
- Operated cash register and processed customer transactions efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and addressed inquiries about store products and services to enhance shopping experience.
- Assisted customers in selecting products and provided recommendations.
- Provided attentive customer service to patrons through active listening and engagement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Resolved customer complaints professionally in accordance with company policy.
- Enforced age restrictions for tobacco sales according to regulations.
Housekeeper
Sequoia Campground & Lodge
Three Rivers, California
04.2018 - 10.2018
- Maintained cleanliness of guest cabins and shared facilities at Sequoia Campground.
- Cleaned and sanitized sinks, mirrors, toilets, and showers in guest facilities to maintain hygiene standards.
- Restocked toiletries and amenities in guest rooms daily to ensure guest satisfaction.
- Coordinated with team members to complete daily cleaning schedules, enhancing overall cleanliness and guest experience.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Assisted in laundry services including washing, drying, and folding linens.
- Performed laundry duties, ensuring fresh linens for guests at the lodge.
- Monitored inventory levels and created lists for needed cleaning supplies to maintain operational efficiency.
- Ensured compliance with health and safety standards throughout the campground facilities.
- Followed daily cleaning schedules and adjusted based on demand.
Education
High School Diploma -
Tulare Adult School
Tulare, CA08-2010
Skills
- Cleaning protocols
- Time management
- Industrial equipment operation
- Client engagement
- Inventory management and monitoring
- Customer relationship management
- Order processing
- Sales transactions
- Point-of-sale systems
Timeline
House Cleaner
Self Employed Services
09.2023 - 03.2026
Cashier
Smokeys Smoke Shop
11.2018 - 08.2023
Housekeeper
Sequoia Campground & Lodge
04.2018 - 10.2018
High School Diploma -
Tulare Adult School