Shannon Mitchell

• Increased efficiency by streamlining filing systems and organizing important documents.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Interacted with customers by phone, email, or in-person to provide information.

Dealt with payroll and getting the bus operators paid

• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Developed rapport to create safe and trusting environment for care.
• Led patient or group recreational activities for enhanced patient outcomes.
• Minimized injuries to staff or patients through support or restraint to control patient movements.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.

• Contacted dispatchers and company mechanics to report vehicle issues and other problems.
• Performed regular bus inspections and checked brakes, steering and windshield wipers.
• Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
• Transported customers to and from Location.
• Maintained full understanding of local roads and traffic patterns.
• Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
• Accepted and processed fares.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Monitored progress and documented patient health status changes to keep care team updated.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted disabled clients to support independence and well-being.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Scheduled and accompanied clients to medical appointments.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
• Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
• Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
• Responded to over Number daily emergency calls to provide quick and compassionate medical assistance and care for patients.