Shannon Mofe-Okoturo
Los Angeles,CA
Summary
With over 7 years in the hospitality industry, I excel in communication and customer service. I'm skilled at training staff and ensuring quality standards. Overall, I work to improve team efficiency with the goal of an increase in customer and employer satisfaction.
Overview
13
13
years of professional experience
Work History
Lead Barista
Nice Coffee
Los Angeles, CA
04.2022 - Current
- Overseeing daily operations on a shift, ensuring quality beverage preparation, maintaining customer service standards, training new baristas, and managing the team during busy periods, while also actively preparing drinks and interacting with customers.
- Part-time
Barista
Blue Bottle Coffee
Playa Vista, CA
10.2018 - 10.2019
- Deliver exceptional hospitality to guests, prepare then serve a variety of beverages/foods, stay up to date with company products, and maintain cafes-safety as well as hygiene standards.
- Full-time
Batista
Philz Coffee
Santa Monica, CA
08.2016 - 10.2018
- Making drinks, preparing food orders, working the register, cleaning and stocking.
- Full-time
Pharmacy Technician
Safeway Pharmacy
Kingman, AZ
03.2014 - 08.2016
- Assisting the pharmacists by stocking, labeling, maintaining records, processing prescriptions, and dispensing medication to patients/healthcare professionals.
- Full-time
Luxury Retail Sales Associate
Johnny Was
Austin, TX
03.2013 - 03.2014
- Greeting customers, selling, product knowledge, styling, cash wrap, restock and overall shop keeping.
- Full-time
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
Timeline
Lead Barista
Nice Coffee
04.2022 - Current
Barista
Blue Bottle Coffee
10.2018 - 10.2019
Batista
Philz Coffee
08.2016 - 10.2018
Pharmacy Technician
Safeway Pharmacy
03.2014 - 08.2016
Luxury Retail Sales Associate
Johnny Was
03.2013 - 03.2014