Shannon Montgomery
Mansfield
Summary
Dedicated Customer Service Representative with expertise in customer relationship management and order processing. Proven ability to resolve complaints effectively and enhance customer satisfaction through personalized support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alexis's LLC contracting
Mansfield
08.2019 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Certificate of Technical Studies - Welding Robotic Program Engineer
OTC Daihen Robotic Welding Training Program
1400 Blauser Drive, Tipp City Ohio 4537109-2021
High School Diploma -
Shelby Pioneer
Shelby, OH11-2017
Quality Control Inspector - Quality Welding Inspection Training
Madison Adult Education
600 Esley Lane,Mansfield Oh 4490511-2004
Skills
- Customer relationship management
- Troubleshooting issues
- Order processing
- Account management
- Billing assistance
- Customer feedback analysis
Timeline
Customer Service Representative
Alexis's LLC contracting
08.2019 - Current
Certificate of Technical Studies - Welding Robotic Program Engineer
OTC Daihen Robotic Welding Training Program
High School Diploma -
Shelby Pioneer
Quality Control Inspector - Quality Welding Inspection Training
Madison Adult Education