Shannon Moore
Winterville,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Patient Care Technician
Fresenius Medical Care
Winterville, NC
04.2024 - Current
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Helped create a safe environment by following infection control policies.
- Provided direct patient care and assistance to healthcare team members.
Production Operator, Filling
Pfrizer/Theremofisher
Rocky Mount, NC
02.2021 - 02.2024
- Performed regular inspections of production machinery to ensure optimal performance.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Line speed, feeding products, line clearances
- Load and unload materials
- Adhere to all SOPs, CGMPs, plant quality, safety
- documentation systems requirement
- Organized incoming raw materials into designated areas ready for use in the production process.
- Prepare, process, inspect and package commodities and/ or finished product
Habilitation Technician
Keep Hope Alive Human Services, LLC
Greenville , NC
04.2017 - 05.2020
- Provided individualized habilitation services to clients according to their Individual Service Plans.
- Developed and implemented behavior plans for individuals with challenging behaviors.
- Monitored client progress and documented data related to goals.
- Implemented person centered plans, under the supervision of a clinical supervisor
- Administer and documented intake of prescribed medication.
- Monitored and documented consumer's progress or regression with pre-existing medical problems, including diabetes, high blood pressure
Customer Service Representative
Walmart INC
Greenville, NC
09.1999 - 04.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- provide oversight to deli department and ensured compliance with NC state department regarding food sanitation, safety and quality assurance guidelines
- Assisted deli manager with purchasing and mainlining inventory
- Assist with training new associates
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Health Administration/ Medical Records
University of Phoenix
Tempe, AZ08-2012
Skills
- Patient Educatiion
- excel and outlook, word
- Sterilization techniques
- Clinical Training
- Patient Services
- Patient Observation
- cGMP
- critical thinking
- communication
- quality
- customer service
Timeline
Patient Care Technician
Fresenius Medical Care
04.2024 - Current
Production Operator, Filling
Pfrizer/Theremofisher
02.2021 - 02.2024
Habilitation Technician
Keep Hope Alive Human Services, LLC
04.2017 - 05.2020
Customer Service Representative
Walmart INC
09.1999 - 04.2018
Associate of Arts - Health Administration/ Medical Records
University of Phoenix
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