Shannon Morris
Summary
Customer Service Representative that is dedicated to promoting lasting customer satisfaction by delivering the highest quality service and unparalleled support. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Representative / Retail Manager
The Natural Baby Company
02.2009 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shipping and Receiving Clerk
Kidstock, Inc.
06.2006 - 01.2009
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Retail Store Manager
Kidstock, Inc.
06.1999 - 05.2003
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Education
Associate of Arts - Graphic Design
The Art Institute of Atlanta
Atlanta, GA05.1992
High School Diploma -
Captain Shreve High School
Shreveport, LA05.1987
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Dependable and reliable
- Problem-Solving
- Time Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
A little about me
One of the first things to learn about me and my entire family is that we are huge basketball fans. In the winter we love to support our daughter that plays in college as well as our nieces and nephews in high school. If we aren't attending games, we are watching online. It's kind of our thing.
My free time in the spring and summer months is most likely spent in the mountains as we are actively in the process of building our own cabin. When we need a break from it, we enjoy floating the rivers and doing a little fishing. Back at home, I have recently found my passion for gardening and am really enjoying that. Most evening are spent on little hikes along the Gallatin with our spoiled rotten labrador. Our girls are all grown up now, but they still enjoy coming up to the property with us periodically. We definitely relish those times.
Timeline
Customer Service Representative / Retail Manager
The Natural Baby Company
02.2009 - 08.2022
Shipping and Receiving Clerk
Kidstock, Inc.
06.2006 - 01.2009
Retail Store Manager
Kidstock, Inc.
06.1999 - 05.2003
Associate of Arts - Graphic Design
The Art Institute of Atlanta
High School Diploma -
Captain Shreve High School
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